Managing Stakeholder Feedback: Lessons from Experience
During the 2022 Plain Language Summit, Stephanie Morrison from the Department of Health and Human Services provided five tips for managing reviewers when asking for feedback.
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WEB CONTENT and USER EXPERIENCE
Improve Your Website With User Testing
Get tips and lessons learned from the Environmental Protection Agency on how to conduct user testing to improve customer experience.
2022
User Experience
DHS Usability Testing Kit — So Easy, Anyone Can Do It
Join us for an overview of the Department of Homeland Security’s new Usability Testing Kit, including its four approaches to usability testing.
2022
Measuring and Justifying the Government Experience
Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via Office of Natural Resources Revenue
User Experience
2022 Government UX Summit
A two-day summit—June 7 and June 8—with experts who will share their experiences as UX practitioners in the federal government.
2022
Plain Language
Plain Language + Compassion Help People in Crisis
Meet the content strategists who worked to transform FindTreatment.gov to connect people in crisis with the help that they need.
2022
Call for Participation: 2022 Government UX Summit
Learn more about the User Experience Summit submission process, and submit your presentations for consideration!
Open-source Information Architecture Design: Using the Tools You Have To Conduct Card Sorting and Tree Testing
Learn how we used GitHub to conduct a card sort and tree testing to improve the information architecture for onrr.gov.
Keynote Speaker Recap: Would More Plain Language Have Saved Us From the Worst of the Pandemic?
A summary of Cynthia Baur’s keynote at the 2021 Plain Language Summit.
Webinar Recap: Key Takeaways on Simplifying Hazard Communications With Plain Language
An overview of the presentation by Danielle Nagele of NOAA at the 2021 Plain Language Summit. Learn how she and her team used feedback to decrease confusion and increase impact.
Webinar Recap: U.S. Web Design System September 2021 Monthly Call
For our September call, we focused on the future of the U.S. Web Design System (USWDS): Where does the design system go from USWDS 2.0? What did we learn from our 1.0 and 2.0 releases? Read key points and takeaways from this month’s presentation.
Plain Language
2021 Federal Plain Language Summit
On 9/21/21, PLAIN’s Fourth Federal PL Summit showcases federal employees’ plain language projects. Topics include COVID-19 agency responses, accessibility, user experience, and career enhancement.
2021
Building a Bureau-Wide Usability Collaboration Group: Lessons Learned from the U.S. Geological Survey
Learn about the U.S. Geological Survey’s Usability Collaboration Area in this short interview with the group’s organizer.
Involving End Users at All Stages To Create Actionable Science Products for Complex, Real-World Issues
How co-production methods increase the usefulness of scientific results, products, and tools
User Experience
2021 User Experience Summit
A 3-day remote summit covering User Experience (UX) management in the government.
2021
How To Navigate Challenges to Successfully A/B Test Your Emails
The article will go over some best practices of implementing A/B testing on your emails.
Next for the U.S. Web Design System
What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community. — via U.S. Web Design System
Security is Everyone’s Responsibility: Delivering Secure, Usable Login for Government
How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.
In this talk, we will provide better understanding of how CFPB conducts email A/B testing, see examples of email A/B tests, and discuss lessons learned.
2021
Join U.S. Web Design System Product Lead, Dan Williams, to hear about what’s next for the design system as we come to the end of 2020.
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2020
