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Guidance on building better digital services in government
Aidan, Federal Student Aid’s new virtual assistant, gives customers instant responses to questions about financial aid, loan balances, repayment plans, where to find pages on StudentAid.gov, how to identify their loan servicers, and more, without having to contact a call center.
Archivist Memorandum to Agency Heads on Presidential Transition—On Monday, November 30, the Archivist of the United States sent a memorandum to agency heads reminding them of the importance of records management during a presidential transition. In this memo, the Archivist emphasizes that in order to have a successful transition, it is crucial that agency heads work with their Senior Agency Official for Records Management and Agency Records Officers to ensure that this message is communicated within the agency and that all agency officials and employees are properly briefed on their records management responsibilities. Review the resources posted on their website for additional information about federal records management during transition.— via National Archives and Records Administration
Deceptive Design: How to Identify and Combat Consequence Design—Consequence design is part of everyday life. Techniques like “deceptive patterns” and “hostile design” trick people into taking unintended actions—learn how to prevent them from sneaking into our design work.— via Digital.gov
The report describes the maturity and growth of RPA programs to convey agency progress in digital transformation and automation.
Improve customer experience by turning your website analytics upside down to track the numbers for pages you DON’T want visitors to see.
This guide provides acquisition professionals the steps and resources needed to operationalize the evaluation process developed for the Discovery BPA.
Join USA.gov as we slowly uncover a conspiracy to scam Americans using fake government websites… and then try to foil the caper!
Transition Post 3: Managing Official Email and Social Media Accounts—As part of their federal government transition series, this third post highlights the need to manage official email and social media accounts of senior officials as they enter and exit Federal Service. It is very important for these officials to keep personal materials separate from official accounts or systems. This avoids the laborious and difficult task of reviewing voluminous materials when leaving the agency.— via National Archives and Records Administration
Two Presidential Innovation Fellows share how we can build digital services quickly without compromising quality for the public in times of crisis.
Transition Post 2: Entrance and Exit Checklists for Senior Officials—This post in their federal government transition series highlights the specific resources we have created for senior officials entering and exiting Federal Service. It is critically important these officials are aware of their records management responsibilities. Our Documenting Your Public Service guide includes Model Records and Information Management Entrance and Exit Checklists. These checklists serve as models for records management staff to adapt for use in their own agencies.— via National Archives and Records Administration
Digital.gov
An official website of the U.S. General Services Administration
