Rachel Flagg

While the field of federal web management continues to evolve, the core best practices have remained essentially unchanged for two decades.

The importance of HR and accountability to improving digital service delivery at federal agencies.

A peek into GSA’s internal processes for managing their websites and improving digital experience.

This week, we’re exploring what it means to measure performance, and we’re taking a look at how listening to customers is the best way to continuously improve websites and digital services.

This week, we’re exploring what it means to establish effective governance, and looking at ways to clarify and fill the roles of all the players on your team.

When something important needs to be coordinated across the federal web space, the Federal Web Council is the vehicle for getting it done.