Photo:Justin Herman

Justin Herman

GSA | Washington D.C.

News and Events


Emerging Technology Leadership Series: Laura Manley, Harvard Technology and Public Purpose Project

In this next installment of the Emerging Technology Leadership Series we will discuss with Laura Manley, director of Harvard TAPP, what agencies should know about better understanding and managing potential risks from promising emerging technologies.
Dec 18, 2018

Emerging Technology Leadership Series: AI for Government Services with Mina Hanna

Mina Hanna is the chair of the Institute of Electrical and Electronics Engineers’ (IEEE) Artificial Intelligence and Autonomous Systems Policy Committee. He will share what federal managers need to know to understand this increasingly complex and expanding field.
Jul 30, 2018

An Overview of the Technology Modernization Fund (TMF)

The Technology Modernization Fund (TMF) Program Management Office and the GSA Emerging Citizen Technology Office (ECTO) are hosting a conversation to help agencies develop proposals for technology modernization projects.
May 22, 2018

Emerging Tech and Open Data for a More Open and Accountable Government

Open data and emerging technologies—including artificial intelligence and distributed ledgers, such as blockchain—hold vast potential to transform public services held back by bureaucracy and outdated IT systems.
Aug 24, 2017

Opening Public Services to Artificial Intelligence Assistants

“Hey, Computer, how do I access my public services?” Citizens will soon be able to ask their Intelligent Personal Assistants (IPA) this question through an Emerging Citizen Technology open-sourced pilot program. The purpose of the initiative is to guide dozens of federal programs make public service information available through automated, self-service platforms for the home
Jun 06, 2017

Federal Pilot to Integrate Public Services Into Intelligent Personal Assistants

The demand for more automated, self-service access to United States public services, when and where citizens need them, grows each day—and so do advances in the consumer technologies like Intelligent Personal Assistants designed to meet those challenges. The U.S. General Services Administration’s (GSA)
Apr 24, 2017

Sharing Public Service Visions for Virtual Reality and Artificial Intelligence

I’m taking a break from sorting through dozens of concepts from federal agencies about how they want to use artificial intelligence and virtual reality for citizens in the coming months in order to share with you just some of these groundbreaking initiatives of tomorrow that can be explored at a DigitalGov University workshop this week.
Nov 30, 2016

GSA launches new AI, Virtual Reality, and Authentication Programs

Today we’re launching three new initiatives powered by GSA Digital Communities that leap federal agencies ahead on some of the most innovative new capabilities becoming available to our programs — Artificial Intelligence, Virtual/Augmented Reality, and the U.S. Digital Registry. These new Communities and portal are products of inter-agency collaboration and our shared commitment pushing the
Oct 26, 2016

Catch the Mall! With Pokemon and Public Services

“… I have never seen so many people of all ages walking around our civic spaces and small businesses interacting as I have this morning. Teens catching them. People catching them in line for coffee. Moms outsmarting their kids. Local youths teaching my toddler how to throw a ball. Full grown adults. Marines. Kids on
Jul 12, 2016

New U.S. Digital Registry Authenticates Official Public Service Accounts

Whether for voter registration, health services or questions about taxes, trusting what and who you engage with online is critical. We’d like to introduce to you a new API-generating repository for official third-party sites, social media platforms and mobile apps in the United States federal government that can help you
Feb 03, 2016

Once Upon a FOIA Request: How You Can Open Public Records

Like many of you, we watched with great interest this week when a citizen submitted a Freedom of Information Act (FOIA) request to the Federal Bureau of Investigation (FBI) asking them to release to the public Wu-Tang Clan’s album, Once Upon a Time in Shaolin. While official sources explain that the desired outcome is not possible
Dec 18, 2015

Empowering the Voice of Citizens at Core of GSA Open Government

We are proud to announce our commitment to the third U.S. National Action Plan for Open Government, released this week at the Open Government Partnership (OGP) Global Summit in Mexico City, Mexico,
Oct 29, 2015

DigitalGov Podcast: The Secrets Behind CIA Social Media

The Central Intelligence Agency launched their Twitter account with the second most retweeted inaugural post in the platform’s history.
Aug 25, 2015

Facts on the Federal-Compatible Terms of Service Agreement for Yelp

We’ve been excited to see the outpouring of interest this week in response to Yelp’s decision to amend their terms of service for official government use, a clear message that citizens want more ways to ensure their voices are heard by the public programs that serve them. Yelp is just one of dozens of platforms
Aug 20, 2015

Five-Star Customer Experience in Public Service with Yelp

Adding customer satisfaction ratings and reviews to public services just got easier now that Yelp offers a terms of service for official government use. Yelp, a Web and mobile-based user review platform, hosts insights from “real people
Aug 07, 2015

Monthly Theme: Building, Evaluating, and Improving Government Services Through Social Media

While examples of government social media content may initially seem like mere fun—the YouTube video of President Obama on Between Two Ferns or the Transportation Security Administration’s “good catch” pics of lipstick stun guns and batarangs—the potential of applied social data to build, evaluate and improve diverse citizen services is only increasing.
Jun 05, 2015

Sharing the Essentials of Animated Gifs for Public Services

Animated gifs are increasingly found throughout the digital experience of today’s users.
Apr 24, 2015

On the Spot: Must-Have IFTTT Recipes for Government

Ever since we announced IFTTT was available for federal use, dozens of ideas have been shared for how program managers can use the tool to increase their productivity. I asked some API enthusiasts in the SocialGov community which of their
Mar 30, 2015