Justin Herman
GSA | Washington D.C.
justin.herman@gsa.gov
News and Events
48 posts
IFTTT Combines Social Media, Mobile and Internet of Things for Government
The newest addition to the federal government’s social media utility belt may also be one of its most powerful, as IFTTT (as in “If This Then That”) combines 166 channels like Twitter, Android and iOS Location and RSS into “recipes” that can integrate government social media, data, location-based services
U.S. Public Participation Playbook Open for Coders and Designers on GitHub
We released the United States Public Participation Playbook this week, a new open resource agencies can use to evaluate and build better programs that give a voice to the people they serve—and the response was fantastic. Public servants and citizens around the world have shared it, and already are contributing new ideas that build from
New Inter-Agency Social Media Cyber-Vandalism Toolkit Launched
Federal agencies must prepare social media readiness procedures for cyber-vandalism, effectively recover control during an incident, and respond quickly to the public to maintain confidence in digital services. A new toolkit developed by more than a dozen government managers and representatives from major social media platforms, “Readiness, Recovery Response: Social Media Cyber-Vandalism Toolkit,” will help agencies
Big in SocialGov in 2014: Services, Access and Participation
Social media for public service is a diverse field that uses platforms and data from both the private and public sectors to improve citizen services, make them easier to access and deliver them more cost effectively. It is not just public affairs or communications, but spreads into customer service, resource development and more. Many of
3rd U.S. Public Participation Playbook Draft Released This Month
The new third draft of the U.S. Public Participation Playbook continues to incorporate changes proposed from more than 100 suggestions submitted via public comment aimed at measuring the performance and improving the development of government programs. It takes the 13 initial “plays” from rough brainstorming and collaborations to a more refined, action-focused presentation that will help contributors understand and identify opportunities
2nd U.S. Public Participation Playbook Draft Responds to Public Contributions
The new second draft of the U.S. Public Participation Playbook incorporates changes that were proposed from nearly 100 suggestions submitted after the first week of public comment, with more improvements to come. We still need your contributions
Help Shape Public Participation
Public participation—where citizens help shape and implement government programs—is a foundation of open, transparent, and engaging government services. From emergency management and regulatory development to science and education, better and more meaningful engagement with those
White House SocialGov Summit Aims to Improve Open Data Innovation
More than 100 digital engagement and open data managers from across government met with leaders in the private sector startup community August 7 at the White House for a summit on integrating our digital services with public participation to create more
U.S. Gov Releases New Collaborative Social Media Services
The Federal #SocialGov Community, a collective of almost 700 digital engagement managers from more than 120 government agencies, marked the 2nd anniversary of our program by releasing a suite of new collaborative services to help us better work together and with partners in
Facebook Increases Public Service Verification to Improve Citizen Engagement
Facebook is now the first social media platform to start verifying all federal government pages with their signature blue checkmark using the Federal Social Media Registry API. The Federal Social Media Registry provides the singular source that allows social media platforms to quickly collect real government accounts—emphasizing the critical need to ensure the trust, quality and
Sign up For DigitalGov Citizen Services Summit, Friday, May 30
We won’t build the government of the 21st century by drawing within the lines. We don’t have to tell you the hard work of building a digital government doesn’t exist in a vacuum or a bubble. Show us social media without mobile, Web without data and user experience without APIs. You can’t? That’s right—in reality,
Government Social Media Isn’t Lagging, It’s Different: And That’s Good
Social Media tools, trends and algorithms come and go, but federal managers continue to see improvements in their digital engagement initiatives when they put citizens at the center of their programs. It’s common to hear that government social media lags behind
GSA Introduces News Genius to Decode Government Web
The federal government can now unlock the collaborative “genius” of citizens and communities to make public services easier to access and understand with a new free social media platform launched by GSA today at the Federal #SocialGov Summit on Entrepreneurship and
State of the #SocialGov 2014
If the silos and barriers that separated our programs are smashed, what could we do to realize the full potential of innovation in public service? Whether you’re a citizen who needs better access to services, an entrepreneur looking to spark innovation in the marketplace, or a public servant who wants to get your mission done
Managing, Measuring and Archiving with Hootsuite
Federal workers need to know more in social media than just how to send a tweet. Among other things, you also need to manage multiple accounts across platforms and languages; measure and report performance; and archive posts and comments for the public record. We dispelled the notion that technology limits agencies from tackling these challenges
Instameets Combine In-person and Digital Engagement
Federal agencies continue to look for better ways to combine the benefits of online engagement and in-person action — Instameets can achieve this strategic goal by using Instagram with meetups to amplify the vision of your mission. Katie Harbath,
Innovation Means More, Better, Cost Effective Digital Training
A recent FedTech Magazine article asked,
