Photo:Ashley Wichman

Ashley Wichman

Ashley Wichman is a Program Analyst in the Technology Transformation Services (TTS) at the U.S. General Services Administration (GSA) and is enthusiastic about helping teams work better together.

News and Events

69 posts

Trends on Tuesday: How Much Does It Cost to Go Mobile?

A penny saved is a penny earned. But spending your pennies on mobile development is necessary to meet 21st century needs. Regardless of how you plan to create that awesome anytime, anywhere mobile experience, it’s going to cost you. While the most obvious parts of the mobile price tag for native app development are initial
Sep 29, 2015

Negotiating a Mobile Terms of Service Agreement

In our personal lives, most of us barely pay attention to Terms of Service (TOS) agreements. But in our professional lives, as federal employees, mindlessly clicking through a TOS is not an option. The DigitalGov article Getting to Yes: Working with Vendors to Secure Terms of Service and Federal Friendly Pricing explored the legal dilemmas
Sep 25, 2015

Using Plain Language to Write for the Web

Plain language will make you a better writer. For federal employees, it’s also the law. On September 9th, Katherine Spivey, Co-Chair of the Plain Language Action and Information Network (PLAIN), presented a webinar on plain writing principles and how to apply them to Web writing. She also addressed how federal writers can comply with the
Sep 16, 2015

FAQs Done Right

In the circle of Web content life, FAQ sections are an endangered species. We’ve previously discussed the relevance of FAQs: Should FAQs go extinct, or are they a useful tool in your content ecosystem? Kathryn Catania, Chief of the Plain Language and Content Division at the U.S. Citizenship and Immigration Services, encourages agencies to take
Sep 04, 2015

DigitalGov Summit Recap: The Need for Change Agents, plus the Internet of Everything, from A to Z

The Internet of Things is already here. How will we prepare for the Internet of Everything? David Bray, Chief Information Officer at the Federal Communications
Aug 26, 2015

An Innovation Framework That Delivers: The SunShot Catalyst Program

Behind every great innovation is a team. And behind successful innovation teams are efficient tools, processes, and most importantly, people. The Department of Energy’s SunShot Initiative funds projects that make solar energy more affordable and accessible for Americans. As part of the initiative, the SunShot Catalyst open innovation program seeks to rapidly deliver solar solutions
Aug 07, 2015

An Overview of Digital Communities

Digital communities of practice come in many stripes. DigitalGov communities span eight (and counting) focus areas and have thousands of members, but strong collaborations exist in all corners of government. In honor of this month’s communities theme, we are offering a list of communities that foster connections and strengthen the digital capabilities of federal agencies.
Jul 31, 2015

Picking Up the “Slack” for Team Communication

You have a question about a project. You ping a coworker, who texts another colleague, who emails a listserv and receives 3 responses. And the problem is: where will your supervisor find the answer next month, when someone else asks the same question? Corralling
Jul 30, 2015

DigitalGov Summit Recap: How “We, the Techies” Can Effect Change

Who do you need to bring to the table to make a better world? In May, Megan Smith, Chief Technology Officer of the United States, delivered the keynote address at the 2015 DigitalGov Citizen Services Summit. She encouraged attendees to find ways of unlocking potential through collaborations from both within and outside of government. “We
Jul 22, 2015

DigitalGov Podcast: Leaders Come and Go, But Your Customers Will Remain

To provide great customer service, bring your agency’s customers to the table. This is one of many insights recently offered by Stephanie Thum, Vice President of Customer Experience at the Export-Import Bank of the United States. Thum has previously written about customer experience for DigitalGov, including Three Ways to Evolve Your Agency’s Customer Mindset and
Jul 17, 2015

Won’t You Help Your Neighbor? Communities Theme Month on DigitalGov

It’s a beautiful day in the DigitalGov neighborhood, and we want you to be our neighbor: no red sweater required. The strength of digital government depends on robust collaboration across agencies, offices, and disciplines. The virtual federal neighborhood collaborates through numerous communities of practice, each of which promotes the open exchange of ideas and resources.
Jul 07, 2015

Celebrating American History with Federal Apps

Summer is here, which means it is time for the biggest holiday of the summer—Fourth of July! Independence Day is a happy time of year: BBQs, picnics, pools, sunshine and fireworks. Of course, the foundation of our celebration is American history, and there are plenty of excellent federal apps focused on this area. The American
Jul 02, 2015

Celebrating Parks, Creating Connections: NPS Prepares for 2016 Centennial

Planning your next national park adventure (from the comfort of your couch) is easier than ever with a new website, Find Your Park.com. Launched on April 2nd, the mobile-friendly FindYourPark.com was designed and launched by the National Park Foundation (NPF), the
Jun 30, 2015

DigitalGov Podcast: DAP Delivers Data for 4,000 Websites

You cannot improve your digital outreach without data. Since 2012, the Digital Analytics Program (DAP) has provided agencies the critical information and metrics that they need to make their public-facing websites better. The buzz around DAP has grown with the release of
Jun 29, 2015

Using Apps for Mental Healthcare

Technology has opened new pathways for delivering health care, including mental health services. The National Center for Telehealth and Technology (T2), part of the Department of Defense, offers multiple apps that address health care for service members in a variety of ways. At a talk with
Jun 25, 2015

Trends on Tuesday: Native App Lessons from the CrowdSource Mobile Testing Program

The more you test, the more you know. We recently highlighted lessons learned from the CrowdSource Mobile Testing Program, discussed the mobile emulator dilemma that many agencies face, and today we’re back with a few insights on native app testing. The Federal CrowdSource Mobile Testing Program yields a rich set of participant feedback that helps individual app
Jun 16, 2015

The Emulator Dilemma: Can Mobile Device Testing Be Completed Without Mobile Devices?

Government agencies have created a variety of apps to meet the needs of the public. As you join in on the mobile first trend and begin developing your shiny new mobile application, you will need to test it. There are a basic set of questions that must be answered: Does it function properly? Does it function properly
Jun 09, 2015

Monthly Theme: Building, Evaluating, and Improving Government Services Through Social Media

While examples of government social media content may initially seem like mere fun—the YouTube video of President Obama on Between Two Ferns or the Transportation Security Administration’s “good catch” pics of lipstick stun guns and batarangs—the potential of applied social data to build, evaluate and improve diverse citizen services is only increasing.
Jun 05, 2015

DigitalGov Citizen Services Summit 2015: Open Innovation and Collaboration

[metaslider id=274602] Digital innovators from across government were asked to think of technology as digital service for their country at today’s DigitalGov Citizen Services Summit. The theme of this year’s Summit was “open.” The agenda was packed with presentations about how “opening” data, content, contracts and talent makes digital citizen services better, more effective or
May 21, 2015

Monthly Theme: Customer Service in the Federal Digital Space

“The customer is king.” “The customer is always right.” Regardless of your feelings on these age-old customer service adages, the fact remains: we’re all serving someone. No matter what corner of the federal digital space you occupy, you are connecting with people, and the outcome of those connections matters. To recognize the importance of these
May 07, 2015