Introduction to remote moderated usability testing, part 1: What and why
An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test — via 18F
Research
Use thoughtful exploration and learning to support continuous, strategic decision-making
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We’ve teamed up with our friends at CFPB to bring you a two-part series on A/B Testing.
Watch Video
2018
We’ve teamed up with our friends at CFPB to bring you a two-part series on A/B Testing.
Watch Video
2018
Journey mapping the customer experience: A USA.gov case study
Journey maps are a visual representation of a customer’s end to end journey with your product or service. They are a powerful tool for exploring key interactions and experiences with your organization, programs, and/or services. Journey maps describe a customer’s entire journey, even the parts that occur before and after contact with your organization. They
User Acceptance Testing Versus Usability Testing…What’s the Dif?
Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing.
Making Multimedia Section 508-Compliant and Accessible
If you plan for accessibility when creating and posting media, you can create a rich, interactive community where users can get important government information from your agency’s official website or blog and dialogue with government.
