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10 posts

Five Things DOE Learned from Making a Podcast

The Energy Department launched Direct Current, our first podcast, on May 9. The first episode—all about rooftop solar, as well as the history of our agency—has been well-received so far by press, stakeholders, and the general public. One review
Posts by Allison Lantero
Jun 09, 2016

A Look at Podcasting at CSOSA

Podcasting is growing significantly. Per Pew, the percentage of Americans who have listened to a podcast in the past month has almost doubled since 2008, from 9% to 17% by January of 2015. The percentage listening in 2015 was up two points over 2014 levels (15%). Edison Research also reported that fully one-third (33%) of
Posts by Leonard Sipes
May 27, 2016

DigitalGov Podcast: Bridging Content and Discovery Through DigitalGov Search

You can find cute kitten photos online, but you can’t find Ben Franklin’s jetpack (well, you can search for it, but you won’t find it!). For government agencies, connecting users to information is a critical part of meeting the public’s needs and delivering excellent customer service. DigitalGov Search helps agencies deliver information to government
Posts by Ashley Wichman
Oct 30, 2015

The Content Corner: Should You Stop Writing and Start Podcasting?

Several months or so ago, I raised the question of whether you and your agency should be podcasting. Incidentally, my post coincided with the launch of DigitalGov’s new podcast series. As I discussed in my previous post, the long-niche broadcasting format has continued to grow in popularity and success with popular podcasts such as NPR’s Serial and
Posts by Tyrus Manuel
Sep 14, 2015

DigitalGov Podcast: The Secrets Behind CIA Social Media

The Central Intelligence Agency launched their Twitter account with the second most retweeted inaugural post in the platform’s history.
Posts by Justin Herman
Aug 25, 2015

DigitalGov Podcast: Leaders Come and Go, But Your Customers Will Remain

To provide great customer service, bring your agency’s customers to the table. This is one of many insights recently offered by Stephanie Thum, Vice President of Customer Experience at the Export-Import Bank of the United States. Thum has previously written about customer experience for DigitalGov, including Three Ways to Evolve Your Agency’s Customer Mindset and
Posts by Ashley Wichman
Jul 17, 2015

DigitalGov Podcast: DAP Delivers Data for 4,000 Websites

You cannot improve your digital outreach without data. Since 2012, the Digital Analytics Program (DAP) has provided agencies the critical information and metrics that they need to make their public-facing websites better. The buzz around DAP has grown with the release of
Posts by Ashley Wichman
Jun 29, 2015

The Content Corner: Ranking Six Common Content Types

In last week’s column, I went back to a frequent theme of mine and discussed another method for helping to feed the content beast, which was learning when to say no to a new and potentially resource devouring digital channel or platform. However, we also need to take a look at six of the most
Posts by Tyrus Manuel
May 11, 2015

DigitalGov’s Inaugural Podcast: How IVR Supports Contact Centers

​DigitalGov University has added podcasts to our suite of offerings on DigitalGov, featuring interviews and discussions with leaders in the DigitalGov community. For the first edition, we talked to Diane ​Devera, “Voice of the IVR” for the USA.gov Contact Center. In this 10 minute discussion with Jacob Parcell, Manager of Mobile Programs, Devera discusses several
Posts by Alycia Piazza
Apr 30, 2015

The Content Corner: Should You Be Podcasting?

Along a somewhat personal journey (that you have chosen to join) to better define the term content, I’ve stumbled upon the puzzle of podcasts. Full disclosure: I have never been and most likely will never be a consumer of podcasts, ten years ago or today. I tried several times to listen to “Serial” and my
Posts by Tyrus Manuel
Apr 06, 2015

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