This Week’s IDEA
Who’s on Your Digital Dream Team?
This week, we’re exploring what it means to establish effective governance, and looking at ways to clarify and fill the roles of all the players on your team.
Digital Service Delivery
Make it easier for the public to access the information and services that they count on each and every day.
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106 posts
This Week's IDEA
Promote Continuity to Better Support Customer Journeys
This week, we’re exploring what it means to promote continuity, and we’re taking a look at ways to use service design to deliver a great experience.
This Week's IDEA
Listen to Customers by Asking the Right Questions
This week, we’re exploring what it means to listen, and we’re taking a look at ways to use feedback to drive continuous improvement.
Join U.S. Web Design System Product Lead, Dan Williams, as we talk about the design system and answer your questions.
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2020
This Week's IDEA
Spring Cleaning Tips for Web Content
This week, we’re providing a few tips for tidying up redundant, outdated, and trivial content.
Watch U.S. Web Design System Product Lead, Dan Williams, as he talks about the design system and answers participant questions.
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2020
21st Century IDEA
Updates on 21st Century IDEA: Key Insights & Lessons Learned
We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.
Learn how to improve the user experience of your website by following the ADAPT Model to enhance the performance of your content on cellular networks or mobile devices.
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2020
Join U.S. Web Design System Product Lead, Dan Williams, as we discuss the USWDS and answer your questions.
Watch Video
2020
This Week's IDEA
Adopting the USWDS, One Step at a Time
The U.S. Web Design System is key to new website standards
Website standards
GSA officially released the ‘website standards’ referenced in Section 3(e) of 21st Century IDEA. The U.S. Web Design System (USWDS) is key to new website standards.— via General Services Administration
Join U.S. Web Design System Product Lead, Dan Williams, as we discuss the USWDS maturity model and answer your questions.
Watch Video
2020
Join U.S. Web Design System Product Lead, Dan Williams, as we discuss the USWDS and answer your questions.
Watch Video
2019
USWDS Maturity Model
The U.S. Web Design System released a maturity model to help you adopt the design system incrementally as you design and build better digital experiences for the American public— via U.S. Web Design System
Welcome to the NEW Digital.gov
We’ve been working on a new version of Digital.gov, and we’re ready to make it available to you.
This Week's IDEA
An Introduction to Accessibility
This week, we're taking at look at how to reframe our approach to encouraging others to build with accessibility.
Join Dan Williams, U.S. Web Design System (USWDS) product lead, in our monthly call as he walks through the design system and answers your questions.
Watch Video
2019
This Week's IDEA
Building the Elements That Earn Trust
This week, we’d like to talk about trust, and the elements that go into building trust with people who are using our services.
This Week's IDEA
Meet Your Federal Web Council
When something important needs to be coordinated across the federal web space, the Federal Web Council is the vehicle for getting it done.
This Week's IDEA
Let’s Talk 21st Century IDEA
We are starting a new blog post series on 21st Century IDEA that’ll break down one essential topic and point to guidance to start running with it.
