Digital Service Delivery

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More News and Events on Digital Service Delivery

106 posts

Bringing design in-house

What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be more innovative.

Jan 27, 2023

To Build Trust, Aim for Easy

Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.

Dec 13, 2022

Closing the Disability Divide

Over 67 million people in the United States have a disability, constituting the largest diversity group in the country. Despite decades of advocacy and struggle, people with disabilities continue to experience significant gaps in health and well-being, educational attainment, employment, and wealth compared to people without disabilities. These gaps have been termed the “disability divide.” The purpose of this year’s National Disability Employment Awareness campaign at the National Institutes of Health is to educate staff regarding the divide and to celebrate those who help close the disability divide by advocating for people with disabilities.— via National Institutes of Health

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Oct 04, 2022

National Disability Employment Awareness Month (NDEAM)

Observed annually in October, NDEAM celebrates the contributions of America’s workers with disabilities past and present and showcases supportive, inclusive employment policies and practices. In recognition of the important role people with disabilities play in a diverse and inclusive American workforce, the theme for NDEAM 2022, Disability: Part of the Equity Equation.— via Department of Labor

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Oct 04, 2022

Measuring and Justifying the Government Experience

Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees.— via Office of Natural Resources Revenue

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Aug 19, 2022

Help Us Improve Digital Forms

Help Us Improve Digital Forms—People in the U.S. spend over 10 billion hours each year completing government forms. The Office of Evaluation Sciences is working to reduce this burden and make digital forms easier and more accessible. You can help by filling out a short typical form. It will take less than five minutes!— via General Services Administration

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Jul 14, 2022