At Last: User Experience Performance Descriptions!
To improve your digital systems with user experience (UX), you need people. And to get people in government, you need position descriptions. While DigitalGov has collected a wide variety of position descriptions, I thought I would create a post specifically on UX positions, and explain the difference between these jobs. Yes, there is overlap. But this is still an excellent place to get started.
I am indebted to the helpful heroes at USAJOBS for scouring through their vast job database to find these examples. And much thanks to our UX interns Stacey Sarris and Joel Virothaisakun for the heavy lifting.
One final thing: this is meant as a starting point to this very wide and varied field. If you have examples to share or comments to improve this resource, email us.
1. Cognitive Research / Psychology
The practice of researching people’s behavior and motivations and applying that understanding to user experience.
- Research Psychologist – Army (MS Word, Feb. 2015)
- Research Psychologist – Census Bureau (MS Word, Feb. 2015)
- Computer Scientist – National Institute of Standards and Technology (MS Word, Feb. 2015)
2. Content / Plain Language
Content writing is the art of developing meaningful content for websites. Content must be written so that the intended audiences can understand it, without extra effort, the first time they read it.
- Technical Editor / Writer – Department of Energy (MS Word, March 2015)
3. Information Architecture
Information Architecture (IA) focuses on the structure of information and how it is organized, labeled and found. It includes websites, applications, databases and library systems.
- Information Architect – Library of Congress (MS Word, Feb. 2015)
4. User Experience Design
User experience design focuses on the various components and processes that are part of an overall project. This ensures that user needs are taken into account during every part of the design and implementation of a project.
- User Interface Designer – Veterans Affairs (MS Word, Feb. 2015)
- User Experience Designer – Consumer Financial Protection Bureau (MS Word, Feb. 2015)
- User Experience Designer – Patent and Trademark Office (MS Word, Feb. 2015)
5. User Experience Research
User experience (UX) research is used to identify user needs, attitudes, motivations and behaviors. Methods include card sorts, usability studies, ethnographic studies, user interviews and focus groups.
- Senior Usability Specialist – Federal Aviation Administration (MS Word, Feb. 2015)
- Program Analyst, Usability – General Services Administration (MS Word, Feb. 2015)
- Usability Specialist – Health and Human Services (MS Word, Feb. 2015)
- Usability Specialist – Veterans Affairs (MS Word, Feb. 2015)
- Engineering Psychologist – Patent and Trademark Office (MS Word, Feb. 2015)
6. Usability.gov Job Templates
The good folks at Usability.gov also have collected some position descriptions in their templates section.