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Guidance on building better digital services in government
User experience involves every interaction a user has with an agency.
451 posts
Dynamic careers are derived from creativity, accountability, influence and strategic planning. Learn about how enhancing job skills builds resilience in today’s work environment.
Exploring High-Impact Service Provider performance through open source data analysis to enhance customer experience with federal services.
USAGov’s usability (UX) team developed a step-by-step process for visitors to easily report a scam. Here are 5 things the team learned from performing usability testing on the tool.— via USA.gov
IDmanagement.gov has received an update that makes it easier for users to find exactly what they need.
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA).— via The White House
Accessible design and development practices help us build inclusive experiences. But we can lose sight of the people we serve if we don’t steadily work to better understand our users. To create accessible experiences, avoid these mistakes.— via 18F
Search.gov’s goal is to deliver a high-quality, government-wide search engine that allows agencies to customize search experiences for the public, regardless of website type or organization. Learn about standard offerings, as well as three major enhancements.— via USA.gov
To celebrate their first year in government, 11 U.S. Digital Corps Fellows reflect on what they have learned.
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers.— via USA.gov
In this blog, we walk you through our planning and implementation process for Search.gov. We share lessons learned, as well as resources we found useful.— via Office of Natural Resources Revenue
Advice from five federal experts on creating user personas.
Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.
Digital.gov
An official website of the U.S. General Services Administration
