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Guidance on building better digital services in government
User experience involves every interaction a user has with an agency.
450 posts
An introduction to usability testing, why it’s important, and how to talk about things that aren’t required to do a usability test— via 18F
Overview of initiatives across Federal government that focus on IT design, development and accessibility.
Designers at the Federal Reserve Board share how they adjusted the agile process to work better for their team.
A quick-start guide for embedding accessibility and inclusive design into a team’s workflow.
The Outreach and Marketing team from USAGov helps agencies amplify their key messages through a variety of channels.
Helpful lessons from the National Center for Complementary and Integrative Health (NCCIH) on the redesign of an intranet.
Learn how creating your own style guide can help facilitate development for agency websites. Review best practices, lessons learned, and examples from the U.S. Web Design System, Consumer Financial Protection Bureau, and the United States Patent and Trademark Office.
How one team used journey mapping to improve the customer experience for newly naturalized citizens attempting to travel abroad.
Being a remote team doesn’t mean you should forgo any of your research rituals. It means finding different ways to do them.
An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).
The Standards team hosted their first AMA (Ask Me Anything) with the public in August. Here’s a breakdown of the big topics discussed during the chat.
Since it’s been nearly six months since their report was released, we wanted to check in with ITIF and see what they’ve learned, what they’ve heard from agencies and what their future plans are to build on this research.
Building empathy towards users is always a part of the UX process, but it’s not always common practice to build empathy towards our teammates. Here’s an idea to proactively address conflict and build empathy through understanding on your team.
The Consumer Financial Protection Bureau and Meals on Wheels America have created multilingual educational resources about financial scams that target the elderly which can be easily distributed to seniors in the communities they serve, and downloaded or ordered in bulk for free by the general public. The Consumer Financial Protection Bureau’s (CFPB) Consumer Education &
Joel Minton, a member of the U.S. Digital Service, is working with GSA’s Technology Transformation Service as the director of login.gov. Tom Mills is the Chief Technology Architect at U.S. Customs and Border Protection. In early April, the U.S. Digital Service and 18F launched login.gov, a single sign-on solution for government websites that will enable
How user interviews helped spotlight the needs of a previously forgotten group. We may not like to admit it, but, most web services or sites have users that (for whatever reason) just aren’t well understood—and in turn, not well served. Conducting user interviews and making sure you get good participation from those groups can help
Digital.gov
An official website of the U.S. General Services Administration
