Blogs

Smartphones are changing how organizations do business—they are more than just smart Web browsers. As I noted last week, purchases from mobile phones have dramatically increased during the holiday shopping season. The infographic from IfByPhone demonstrates how people are using

In May 2015, we are hosting the second DigitalGov Citizen Services Summit. This round we are looking to you—federal innovators across government—to help build the agenda.

Creative content can be found in all corners of the federal space. Recently, the Law Library of Congress blog, In Custodia Legis, and the United States Courts blog, The Third Branch News, were named to the ABA Journal “Blawg 100” out of 4,000 legal blogs eligible for selection. We wanted insight on their blogging success, so we spoke

Government mobile code developed to help make tables mobile-friendly in one agency has now been used in another agency’s mobile efforts. Last month, Clair Koroma told DigitalGov readers about code that the Department of Health and Human Services had developed to make website tables mobile-friendly and then HHS

We are in the middle of the holidays, and that means much driving to visit friends and relatives. I was just in Kentucky this past weekend where I spent a total of eight hours driving. I am sure many of you will spend even more time driving in the next three weeks. So, where do

Criminal justice agencies collect a variety of information and use it in multiple ways. Having a clear understanding of current realities is critical to shaping policies and improving the administration of

Data.gov is the central clearinghouse for open data from the United States federal government. It also provides access to many local government and non-federal open data resources. But how does this data get on to Data.gov? Data.gov does not host data directly, but rather aggregates metadata about

In one sense, almost any type of user research is crowdsourced—you’re talking to people and using that information to improve your system. But in a true sense, crowdsourcing is more than just collecting information, it’s collaborating on it. We want to have real conversations, not one-time emailed suggestions without followups. So here’s a few tidbits

Were you surfing the pre-Black Friday online sales while waiting for the Thanksgiving turkey to appear on the table? Turns out, you weren’t alone. “Online sales for Thanksgiving 2014 grew 12.2%, with mobile sales accounting for 74% of that traffic,” according to Mobile Marketing Watch. To put that in context, mobile sales grew 26.1% percent

This month we’ll be highlighting articles about crowdsourcing. These are the programs that use a variety of online mechanisms to get ideas, services, solutions, and products by asking a large, diverse crowd to contribute their expertise, talents, and skills. Among the mechanisms are hackathons, data jams, code-a-thons, prize competitions, workplace surveys, open ideation, micro-tasks or

Being customer-focused means doing the gumshoe work of research and rounds of analysis to find gold by understanding user goals. For the task-based innovation network, Open Opportunities for DigitalGov, that meant developing personas in order to overcome our own biases and learn about the different motivations of our participants. In this article, we’ll talk about

The new second draft of the U.S. Public Participation Playbook incorporates changes that were proposed from nearly 100 suggestions submitted after the first week of public comment, with more improvements to come. We still need your contributions

Sonia stands at the pharmacy counter, flashing her most brilliant smile. Jorge, the handsome neighborhood pharmacist, dispenses his own easy smile as they chat. Sound like an ordinary soap opera? This telenovela is actually a tool to help Spanish-speaking women make smart medication decisions. The four

In case you missed it: the Data.gov team recently hosted DigitalGov University webinars designed to help agencies and open data advocates better understand how to get data on Data.gov and how to implement the Open Data Policy’s metadata schema updates. These webinars were designed assist government data publishers in making more data discoverable to the

As part of its ongoing effort to enhance customer experience for current and prospective exporters, the Export-Import Bank of the U.S. (Ex-Im Bank) is unveiling a new and improved customer contact center that includes an improved 1-800 number experience, along with a new email response system.

Who to call? Where to meet? What to pack? How to find fuel? Make sure your personal disaster preparedness plan includes how to quickly find functioning gas stations in your area with help from the Department of Energy’s Lantern

The Peace Corps just released a new dataset that lists all of the countries and regions Peace Corps volunteers serve. The API is RESTful and uses the JSON format. You have read in earlier columns about the different data formats for APIs and how to read the data presented by an API. As a refresher,

When it comes to implementing a social media strategy, determining how to measure success can be challenging. Yes, knowing how many followers and likes you have is beneficial. However, to really get valuable results from the trove of social

It has finally happened: Mobile has bumped TV as America’s first screen. Recent analysis from Flurry Analytics, which included data from the Bureau of Labor Statistics, found that time spent on mobile devices grew in the U.S. by 9.3% to 2 hrs and 57 minutes, while time spent watching TV has remained flat at 2 hrs and 48

As 2014 draws to a close, agencies across the federal government are beginning to think about what the customer experience (CX) landscape will look like in the years ahead. There is little doubt that 2014 saw the government make great strides on this front, setting in motion a number of initiatives that will help ensure