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Guidance on building better digital services in government
Project handoffs are not simple. Teams have their own cultures and work styles. Without planning, a project could lose institutional memory, time, quality, and funding when it passes from one team to the next. Here are 6 lessons we learned as a recent project changed hands. — via USA.gov
In celebration of Hispanic Heritage Month, NASA is releasing new content for Universo curioso de la NASA, the agency’s first Spanish-language podcast. A five-episode season will start Tuesday, September 19, with new episodes released weekly. In each episode, Universo curioso will highlight the contributions of NASA’s Hispanic and Latino workforce to the agency’s groundbreaking work in Earth and space exploration. The season features interviews with NASA experts, including an astronaut, a space weather scientist, an astrochemist, and oceanographers. Episodes focus on some of NASA’s top missions, bringing the wonder of exploration, space technology, and scientific discoveries to Spanish-speaking audiences around the world. — via National Aeronautics and Space Administration
A 10-year recap of GSA’s Digital Analytics Program (DAP) highlights its impact on federal government agencies and the public, high-level observations using government-wide website analytics and trends, and new goals set for the next decade to help generate useful answers to meaningful questions to make government websites better.
Content audits can be tedious. Two content designers discuss why we do them anyway, and how to get started.
Over the next few months, CISA will initiate major changes to the .gov top-level domain (TLD) tech infrastructure, laying a foundation for the services we will offer in the coming years. — via DotGov Registry
What is the best case style to use for titles and headings? For the new USAGov websites, we discuss the decision to use sentence case on USAGov products. — via USA.gov
Today, the Office of Management and Budget (OMB) released its latest updates to the President’s Management Agenda (PMA). This quarter, the Implementation Leads for Customer Experience (Priority 2) share updates on where we are with this PMA priority. — via Performance.gov
VA now offers accessibility to blind Veterans so they can independently read decision letters online. — via U.S. Department of Veterans Affairs
Members of the Office of Natural Resources Revenue team recently completed the free, six-course Trusted Tester accessibility compliance training and certification from the Department of Homeland Security. Here’s what they learned, and how they applied this new knowledge to the two websites they manage. — via Office of Natural Resources Revenue
As plain language writers and editors, we need to demonstrate the value we bring to projects. This writeup explains how to calculate the costs of our work and articulate its value.
The Department of Justice published a Notice of Proposed Rulemaking (NPRM) explaining how they propose updating the regulations for Title II of the Americans with Disabilities Act (ADA) to add more specific requirements about web and mobile application (app) accessibility. — via Department of Justice
Search.gov’s goal is to deliver a high-quality, government-wide search engine that allows agencies to customize search experiences for the public, regardless of website type or organization. Learn about standard offerings, as well as three major enhancements. — via USA.gov
The newly-released SSP Program Guide was created for commercial vendors interested in becoming a Shared Service Provider.
To celebrate their first year in government, 11 U.S. Digital Corps Fellows reflect on what they have learned.
The recent redesign of the Office of Natural Resources Revenue (ONRR) website stands as an example for agencies seeking to enhance their online platforms. ONRR’s Open Data, Design, and Development (ODDD) team played a pivotal role in this website transformation by embracing open data, user-centered design, accessibility, collaboration, and continuous improvement. — via Performance.gov
The U.S. General Services Administration (GSA) debuted a new search tool that enables buyers to search for Native business categories in GSA Advantage!, GSA eBuy, and GSA eLibrary for commercial products and services. Tribal governments are limited in their ability to generate traditional government revenues because of their unique federal status, and the income from Tribal businesses is an important source of development for these communities. This new feature will help Native businesses be visible in a diverse range of channels where they can sell products and services. — via General Services Administration
The USAGov Contact Center is committed to meeting customers’ needs empathetically, efficiently, and accurately. Here are three tips recommended to USAGov agents for interacting with customers. — via USA.gov
Showing appreciation works best when it’s not one-size-fits all. Here are 10 ideas to get started.
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An official website of the U.S. General Services Administration
