News and Updates

Innovative work, news, and ideas from people and teams in government
National Archives and Records Administrationlogo

Your Experience Matters—The National Archives and Records Administration (NARA) provides a broad range of services to internal and external customers, including researchers, visitors, educators, genealogists, students, veterans, information technologists, federal agencies and more. Archivist of the United States (AOTUS) David Ferriero has hired the agency’s first Chief Customer Experience Officer, Stephanie Bogan, to help focus as an agency on the public’s experience. The agency’s management team has also been deputized to become their Customer Experience Executive Council in order to make customer-focused decisions for the agency and move it forward. — via National Archives and Records Administration

Jun 22, 2021

Non-Youtube Event
User Experience

2021 User Experience Summit

A 3-day remote summit covering User Experience (UX) management in the government.
Jun 22, 2021

USWDS Monthly Call - June 2021

In this month’s session, we’ll unpack the new pagination component—what design problem it solves, how it came to be, what the U.S. Web Design System team did to build it, and what you and your teams can do with it.
Jun 17, 2021

Developing a Data-Driven Roadmap

A Presidential Innovation Fellow working with the U.S. Department of Veterans Affairs shares how complex organizations can create data-driven roadmaps.
Jun 14, 2021
Non-Youtube Event
Plain Language

Plain Language Webinar: Using Words to Build Better Digital Experiences

Words make digital experiences human-centered, and require just as much thought as the branding and code. As federal agencies strive to use human-centered design, they need to remember that words and design work together. See how interfaces rely on language, and how your writing can make or break an experience. Learn principles for UX writing that anyone who works on digital products can apply to their own work.
Jun 09, 2021

Making It Easier for People to Find Federal Agencies—Finding contact information for a federal department or agency is a top task at and USAGov en Español. Our A-Z Index of U.S. Government Departments and Agencies directory is a popular feature and the result of many years of user testing and website user metrics. — via

Jun 08, 2021

Innovating Across Highly-Regulated Industries and the Federal Government

Four lessons learned from the similarities and differences between highly-regulated companies and the federal government.
Jun 08, 2021
Non-Youtube Event
Spotlight Chat

Challenge and Prize Community Spotlight Chat with the Small Business Administration

A discussion of lessons learned from implementing the Lab-to-Market (L2M) Inclusive Innovation Ecosystem prize competition with members of the prize planning committee, including the White House Office of Science and Technology Policy (OSTP), the U.S. Small Business Administration (SBA), and the Science and Technology Policy Institute (STPI)– one of three federally funded research and development centers of the Institute for Defense Analyses (IDA), a non-profit corporation that assists the federal government in addressing national security issues.
Jun 08, 2021
Social Media

Deep Fakes and Social Media: A Q&A With Alex Cohen

The questions in this post were curated from attendees of the Deep Fakes and Social Media Webinar, hosted by the SocialGov Community of Practice and on May 18, 2021.
Jun 08, 2021

Accessible Digital Content: Tips and Tricks

This webinar will present and demonstrate tips and tricks to address several common accessibility errors and issues that occur during digital content creation.
May 26, 2021
U.S. Web Design Systemlogo

Accessibility: Usability for Every Ability—Accessibility enables full participation, and everyone who works on government websites has a role to play in making federal resources accessible and inclusive. — via U.S. Web Design System

May 25, 2021


3 Things You Should Know About the Federal RPA Use Case Inventory

The Federal Robotic Process Automation (RPA) Community of Practice is updating the RPA Use Case Inventory, which provides detailed information on over 300 RPA Use Cases across the federal government.
May 24, 2021
A/B Testing

How To Navigate Challenges to Successfully A/B Test Your Emails

The article will go over some best practices of implementing A/B testing on your emails.
May 21, 2021

8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs

Are you a Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.
May 21, 2021

USWDS & Accessibility: Creating More Inclusive Federal Websites

How does USWDS address accessibility? Join us as we share tips and tools for addressing accessibility throughout the lifecycle!
May 20, 2021
Plain Language

Positioning Yourself as a Plain Language Editor

Learn how to brand yourself as a plain language expert and get the credit at work that you deserve!
May 19, 2021
Digital Communications

Deep Fakes and Social Media

Deep fakes are an emerging threat that can disrupt agencies’ communication efforts and federal agencies should be prepared. Learn about deep fakes on social media, and how federal agencies can plan to combat a deep fake if they are targeted.
May 18, 2021
Non-Youtube Event
Professional Development

Federal Developmental Opportunities Workshop

The Federal Leadership and Professional Development Seminar Series (FLPDSS) is hosting a cross-agency workshop focusing on developmental opportunities for federal employees.
May 04, 2021
Non-Youtube Event
Social Media

Social Media Spring Session 2021

Join the SocialGov Community of Practice for the latest updates on social media topics including advertising campaigns, content archiving, and podcasting.
Apr 28, 2021
Spotlight Chat

Challenge and Prize Spotlight Chat with National Institute of Standards and Technology (NIST)

Hear from NIST Innovation and Legal teams on the benefits of engaging legal counsel and establishing a legal framework for challenges and prize competitions in an agency.
Apr 21, 2021