News and Updates

Innovative work, news, and ideas from people and teams in government
Search Metrics

The Federal Web in the Year of COVID-19

The past year was like no other. We take a look at how it affected federal website traffic and search data.
Apr 16, 2021

USWDS Monthly Call - April 2021

Join the U.S. Web Design System team as they answer the crucial question, “Why use the design system?”
Apr 15, 2021
User Experience

How Testing Your Documents Can Improve Plain Language Compliance

Usability testing isn’t only for websites. Come work with Dr. Ginny Redish and try out three techniques for quick and easy ways to test the usability of your documents.
Apr 14, 2021
Artificial Intelligence

Using Chatbots To Improve Customer Experience

Three federal teams showcase their success using chatbots to improve customer satisfaction, increase availability, and empower their users to accomplish tasks faster.
Apr 07, 2021

Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively. — via 18F

Apr 01, 2021

Non-Youtube Event
Artificial Intelligence

Artificial Intelligence for Homeland Security: Developing the Strategy

The Department of Homeland Security (DHS) will present the work that led to the creation of the DHS AI Strategy to interagency partners.
Mar 31, 2021
Search.govlogo Year in Review— recently released their annual report that looked at federal search traffic during 2020. Between the COVID-19 pandemic, social unrest, and environmental emergencies, 2020 was truly an extraordinary year. The COVID-19 pandemic changed search patterns and volume significantly. Some topics saw as high as a 500% increase in volume, while others dropped 90%. Forms, usually one of the top needs, saw a steady level of demand but still dropped to 5th place in 2020 due to other emergent needs. — via

Mar 25, 2021


How to Present Like a Pro—When you are presenting on streaming video, you are essentially doing the same thing as a television news anchor. Try these common methods that television presenters use daily to improve your presentation skills in the “zoom” era. — via

Mar 25, 2021

6 Ways To Navigate the Civic Tech Sea of Newness

Two former private-sector marketers now serving as Presidential Innovation Fellows share tips for building relationships and finding your way as a civic technologist.
Mar 24, 2021
DAP Learning Series

Tag Managers Part 2: Configuration Framework

This session will help DAP users configure and use their tag manager, to augment their reporting on more advanced interactions with their websites.
Mar 24, 2021

TTS Reflects: Black Histories to Celebrate Year-Round

Black history is American history. In this blog, TTS employees share how Black history makers can inspire our work and innovation year-round.
Mar 23, 2021

USWDS Monthly Call - March 2021

Join the U.S. Web Design System team as we look at what’s in USWDS 2.11.0, our latest release.
Mar 18, 2021
U.S. Web Design Systemlogo

What’s Next for the U.S. Web Design System—In 2020, we brought together researchers, designers, engineers, and policymakers to conduct research across dozens of federal agencies to help support emergency response efforts related to the COVID-19 pandemic. Today we released a new and exciting report and strategy that outlines what’s next for the design system and our community. — via U.S. Web Design System

Mar 11, 2021

Plain Language

Plain Language: Accessibility for Content

Come join us as we focus on concerns and opportunities shared by the Section 508 and plain language communities in Government!
Mar 10, 2021

Get your Idea Funded Through GSA’s 10x Program

The purpose of the event is to raise awareness about 10x’s newest round of idea selections. We want attendees to learn about 10x, understand what it takes to submit, and feel empowered to submit.
Mar 02, 2021

Security is Everyone’s Responsibility: Delivering Secure, Usable Login for Government

How incorporated human centered design and continuous discovery into their product development process to improve the user experience.
Mar 02, 2021

Five Insider Secrets to Engaging Emails

Engaging readers who receive hundreds of emails a day is not easy, but it starts with the most critical starting point—empathy for their time.
Feb 26, 2021
DAP Learning Series

Tag Managers Part 1: The Data Layer

This session will help the audience expand analysis capabilities by using the tag manager data layer!
Feb 24, 2021

How Chatbots Can Improve Customer Experience

Come see how various agencies have successfully deployed chatbots/AI to interact with the public and foster collaboration between teams!
Feb 23, 2021

USWDS Monthly Call - February 2021

Learn what’s next for the U.S. Web Design System and our 2021 Roadmap—what we’re planning to do this year, and why we’re planning to do it.
Feb 18, 2021