Usability

How easily and effectively people can accomplish their goals using a product or system, while having a positive experience.

More News and Events on Usability

141 posts

Heat Mapping Case Study: Epa.gov Homepage

Most people relate the term “heat map” with something they see during the weather forecast on the nightly news, those colorful maps that vividly illustrate how hot it’s going to be during an impending heat wave. The word “heat map” may not usually however, conjure up images of a widely used Web usability tool; but for those

Aug 12, 2014

Design Sketching: The Easiest Prototype Method Ever

When it comes to Web and software design, the pen(cil) is often mightier than the Design Suite. What I mean is: Tech is cool, but don’t fall under its spell. It’s often when you remove the technological layers between you and your thoughts that the best ideas sprout. You’ve heard of great ideas that started

Aug 08, 2014

Using Top Tasks to be Top-Notch: Federal Reserve Board Usability Case Study

In 2012, the Federal Reserve Board used the Top-task methodology to redesign our intranet, called Inside the Board, which had not been significantly updated since it was launched in 1995. After determining the top tasks the audience needs to accomplish on a website, you can run usability tests to gain knowledge and improve the site. The project

Jul 02, 2014

Using Analytics to Create Change: USA.gov Usability Case Study

While many people tout the death of the home page, it’s still an important piece of the user experience on USA.gov. In 2013, 30 percent of all sessions on USA.gov included the home page—that’s 8.67 million sessions. The numbers for GobiernoUSA.gov are even higher—79 percent of all sessions included the home page. According to Jakob Nielsen, “A

Jul 01, 2014

Consumer Action Handbook – Usability Case Study

The Consumer Action Handbook is a guide to making smarter decisions with your money. It’s print and online formats, available in English and Spanish, include a compilation of buying tips from across government agencies, updates on the latest scams, and a robust consumer contact directory.

Jun 06, 2014

Ignite with Us

Have a DigitalGov success?—published an API? Got buy-in from leadership? Changed a part of your customer-service paradigm? Developed a cool dashboard? Got the app out the door? Heck! Have you prototyped a wearable, drivable or flyable? Have a DigitalGov opinion?—think we should be focusing more or less on something? Have an idea on how to

May 21, 2014

The Road to Better Websites Gets Easier with Usability Walkthroughs

The road to more user-friendly government websites does not have to be long and scary. In fact, there is a growing network of people and resources to guide you along the way. My office in the National Oceanic and Atmospheric Administration (NOAA) has been fortunate enough to benefit from some of this support, most recently

May 21, 2014

Packaging Up API Usability Testing for Agency Reuse

Over the past year, a GSA collaboration has seen a project that offers API Usability Testing to federal agencies go from the pilot stage to a regular, robust series. Already, 13 agencies and programs have participated, and several more participate with every monthly session

May 20, 2014

What Is a “Terms of Service” and How Do I Get One?

Imagine this: You just found a great online tool that can help you do your federal job 100% better. You’re all ready to download it and start conquering the world when someone asks, “Have you checked the Terms of Service?” You’re not sure what they’re

May 13, 2014

GSA Acquisition Portal – Usability Case Study

Incorporating usability testing throughout the entire design process, especially before launch, allows you catch glitches and/or make design changes prior to anyone seeing it live. When more than minor adjustments need to be made to your site, it’s much better to have completed them before the public sees it. For Christina Mullins, a Contracting Officer

Apr 21, 2014

NOAA National Ocean Service – Usability Case Study

For a small shop with a small staff, limited time, and a small budget, redesigning a website (and testing that redesign for usability) can be daunting. At least it seemed so to us when we redesigned the National Oceanic and Atmospheric Administration (NOAA)’s National Ocean Service website in November of 2013. We met the challenge

Apr 14, 2014

FDA Consumer Graphics – Usability Case Study

User testing isn’t just for websites—it’s for any product that has an audience. Which is everything, really. And that includes print materials, signage and infographics as well. Focusing on the User Experience is especially vital for the U.S. Food and Drug Administration (FDA), which is committed to effectively communicating about products that affect the public

Apr 09, 2014

Heatmapping Tools Show What’s “Hot” on Your Pages

Most analytics tools can tell you how many times a link on your page is clicked on, but they can’t help you draw conclusions about a page with just a mere list of top links. A tool called a heatmap turns data into a data visualization, so you can more easily see how people are

Apr 04, 2014

Measuring User Experience: A Few Tips

With a calculated process, the right tools, and a staff willing to make it work, you can measure user experience (UX) on your websites and implement usability changes that show results. In a recent DigitalGov University webinar entitled “Measuring User Experience”, UX supporters and practitioners heard from Achaia Walton, Senior Digital Analyst at the Department

Mar 26, 2014

Data.gov – Usability Case Study

We all know listening to your customers is important. Not just reading their comments, but talking to them, actually getting in a room with them, and having them test your product. But if basing a whole-scale redesign around one series of user conversations makes you nervous – it should. That’s because sometimes when we listen,

Mar 18, 2014

Mobile Tester: Usability Short Reads: Learning from others’ mistakes

Over the last 18 months, the intrepid Mobile Gov team has worked with you to prioritize a set of guidelines and recommendations for good mobile user experience; categories are ranked by priority and tagged by user experience concepts such as information architecture, content, functionality, design, trustworthiness, and user context. The primary purpose of this set is

Feb 28, 2014

Citizen Needs Come First for UK Websites

We have long believed that “governments learn best from other governments” and encourage far-ranging discussions with experts from other countries, as well as state and local governments. An example of this came to fruition when Michael Bracken, creator and director of the United Kingdom’s Government Digital Service, spoke to

Dec 19, 2013

U.S. Census Bureau Dwellr App

The pursuit of happiness for many of us might mean a fresh new start and a new place to call home. But where? In such a large and diverse country as ours, the choices can seem endless — and overwhelming. Now, your data friendly U.S. Census Bureau has harnessed the power

Dec 05, 2013

Creating Cross-Channel Experiences

One of the most important jobs for an organization is to think about the entire ecosystem of their brand and what the user experience is across each channel. Whether it is through accessing information on your site through various devices, calling a help line, engaging through social media, and/or having a face-to-face conversation, there may

Nov 18, 2013