Information collection

The process of gathering and documenting data from various sources to fulfill a specific purpose

Information collection is the first step of many when conducting research and it can involve various methods and technologies. It’s also the process by which federal agencies gather or ask for information about the people who use their services. Collections may require the use of complex forms or sensitive questions, including personally identifiable information. Make sure you follow best practices when collecting information to protect the identity of your users, and to respect their time.

Paperwork Reduction Act (44 U.S.C. Chapter 35, PDF, 451 KB, 47 Pages)

Paperwork Reduction Act (44 U.S.C. Chapter 35, PDF, 451 KB, 47 Pages)

Resources on Information collection

Information collection events

Information collection news

Feedback-Driven Updates to the PRA Guide

This week, the Office of Information and Regulatory Affairs (OIRA), clarified the process for information collections associated with the Paperwork Reduction Act (PRA). These changes include an easy to understand chart that lays out the steps for this sometimes hard to understand process, and are a direct result of the feedback they’ve been getting from the community. — via The Guide to the Paperwork Reduction Act

The Guide to the Paperwork Reduction Act logo

Oct 09, 2019

Resources on Information collection

More News and Events on Information collection

15 posts

Feedback-Driven Updates to the PRA Guide

This week, the Office of Information and Regulatory Affairs (OIRA), clarified the process for information collections associated with the Paperwork Reduction Act (PRA). These changes include an easy to understand chart that lays out the steps for this sometimes hard to understand process, and are a direct result of the feedback they’ve been getting from the community. — via The Guide to the Paperwork Reduction Act

The Guide to the Paperwork Reduction Act logo

Oct 09, 2019

Digging Into the Data of Our Customer Survey

As a follow-up to the recent post about our annual customer satisfaction survey, we wanted to dig into the data and share some of the overall results to give you some more insights into how we’re using your feedback to improve our programs and services.
Jan 05, 2016

OCSIT’s 2015 Customer Survey—What We Learned

Three years ago, GSA’s Office of Citizen Services and Innovative Technologies (OCSIT) set out to design a system to consistently measure customer satisfaction across our office. We were inspired by the Digital Government Strategy, which tasks agencies to adopt a customer-centric approach to service delivery.
Dec 28, 2015