Blogs

Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.

State CIO Top Ten Policy and Technology Priorities for 2014

Security, consolidation, cloud services and enterprise portfolio management top the list of critical state CIO priorities in 2014, according to state information technology leaders surveyed by the National Association of State Chief Information Officers (NASCIO). The prioritized rankings of strategies and technologies reflect voting by state CIOs and are

Nov 22, 2013

Coast Guard HSWL App

Are you active or retired Coast Guard — or related to someone who is? If so, you’ll want to spread the word about the United States Coast Guard’s Health, Safety and Work Life (HSWL) app from USCG’s Office of Work-Life Programs.

Nov 21, 2013

Mobile Product Compatibility and Functional Testing 101

As covered in the Mobile Product Testing Guidelines article, there are various approaches to mobile testing. This article is a resource of the Federal CrowdSource Mobile Testing Program and focuses on two common test types are compatibility testing and functional testing. Compatibility Testing The Wikipedia article on compatibility testing states the “Compatibility testing, part of software

Nov 21, 2013

Create Section 508-Compliant Videos on Your Government Websites

It is undeniable the reach of online video into our modern lives. From cats in shark costumes riding on Roombas to the 2.1 million people live streaming the 2012 Super Bowl. Online video inspires us with TED talks and allows us to feel the rush of Felix Baumgartner jumping from space. With online video so

Nov 21, 2013

Great Customer Experience through Open Dialogue

While we think about the audience, we don’t often map out the experience we want them to have when using our services. This is critical information for the design. In other cases, we may not have the data to analyze existing customers’

Nov 20, 2013

Next SocialGov Summit: Challenge and Prize Competitions

A public prize spurred Charles Lindbergh to fly across the Atlantic, and this week social media managers across government will help a new generation of prize competitions take flight. These sessions aren’t just for social media managers who have held a challenge or are

Nov 19, 2013

Creating Cross-Channel Experiences

One of the most important jobs for an organization is to think about the entire ecosystem of their brand and what the user experience is across each channel. Whether it is through accessing information on your site through various devices, calling a help line, engaging through social media, and/or having a face-to-face conversation, there may

Nov 18, 2013

NOAA Release Mako Now on iOS

The NOAA Release Mako App was created for fisherman to report their releases of Shortfin Mako sharks while on the water. In order to offer the tool on

Nov 14, 2013

Ideation Challenges

Tips for Conducting an Ideation Challenge Examples of Ideation Challenges Criteria for Choosing an Ideation Platform Online Platforms and Tools Challenge and prize competitions are one tool that federal agencies use to drive innovation and solve mission-centric problems—whether technical, scientific, or creative. One type of competition is ideation, which allows you to collect ideas from

Nov 14, 2013

Key to Successful Prize Competitions: Define Your Problem Statement

In a prize competition, failing to properly define your problem up front can result in lower participation and submissions that don’t actually solve your issue. To create a challenge that produces viable results, start by doing your own homework. Vaguely defined problems invite less-than-desirable solutions or scare

Nov 13, 2013

5 Tips for Communicating Technical Information: iPad Pilot

“The difference between the right word and the almost right word is the difference between lightning and the lightning bug.” — Mark Twain It’s simple—you’re the technical expert; you know the topic inside out, so of course you can easily explain it to a captive audience. Right? Not always. Communicators in every industry know that message

Nov 12, 2013

Recently, Mobile Marketing Watch published Sprint’s interesting infographic showing how executives use their mobile devices. “Would you trade your latte or morning cup of coffee for your mobile phone?” Sprint asked business professional executives. According to the results of their survey, turns out business professionals would

Nov 12, 2013

Software and Apps Challenges

Challenge and prize competitions are one path that federal agencies take to drive innovation and solve mission-centric problems—whether technical, scientific, or creative. One type of competition is software and apps challenges, where solvers are asked to develop specific software or other code-based technical solutions, such as websites, mobile applications, or algorithms. Here you’ll find tips

Nov 06, 2013

Best Practices for Open Source in Government (Using GitHub)

Working on getting your agency to release an open source policy? Awesome! But if you want an effective open source program, you have to tightly integrate open source into how your agency procures, builds, and distributes technology. You’re not alone! There’s a growing community of

Nov 06, 2013