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Guidance on building better digital services in government
We’ve conducted several studies where we’ve noticed gaps in our onrr.gov personas, so we decided to revisit them. — via Office of Natural Resources Revenue
Trust is earned through consistency and commitment. Build sites that build trust by considering user needs, respecting people’s time, and avoiding customer experience pitfalls.
The number of people in the United States who spoke a language other than English at home nearly tripled from 23.1 million (about 1 in 10) in 1980 to 67.8 million (almost 1 in 5) in 2019, according to a recent U.S. Census Bureau report.
Engineering fellows with the U.S. Digital Corps share their paths to becoming software engineers and why they decide to use their skills to improve government services.
How do you make sure a website is accessible? This blog post outlines the four steps the Office of Natural Resources Revenue (ONRR - pronounced like ‘honor’) at the U.S. Department of the Interior took to verify accessibility. — via Office of Natural Resources Revenue
The digital landscape has changed significantly since we launched the Go.USA.gov service in 2009. Over the last two years the team looked carefully at the program holistically, taking into consideration the future of the program, the current landscape related to using shortened URLs and alignment with strategic business goals. In early 2022 we made the difficult decision to initiate steps to sunset the service. — via USA.gov
The Privileged Identity Playbook is a practical guide to help federal agencies implement and manage a privileged user management function as part of an overall agency ICAM program.
Using plain language to describe your work is not only important, it’s also part of the NIH mission and federal law. Here are some tips for telling the public about your research and why it matters.
During the 2022 Plain Language Summit, Laura Rabuck of the Veterans Health Administration demonstrated how to promote plain language practices by focusing on jargon, a common enemy of all plain writers.
USAGov and USAGov en Español are working to reimagine the way we provide government information and services to the public. The USAGov team is an example of how GSA’s Technology Transformation Services (TTS) is aligning and living up to the challenges outlined in the President’s Management Agenda. The focus in 2022 has been on centering the work around the people we serve. — via General Services Administration
The American public spends approximately 11.5 billion hours per year filling out federal government forms. Form complexity can result in lack of submission or completion, and errors on forms can cause processing delays and affect whether the form is accepted — which can have far-reaching consequences. Learn how Five GSA offices and the American public worked together to improve federal forms. — via General Services Administration
During the 2022 Plain Language Summit, Stephanie Morrison from the Department of Health and Human Services provided five tips for managing reviewers when asking for feedback.
The Federal Communicators Network community shares how agencies can approach digital advertising.
Medicare Open Enrollment kicks off this Saturday, October 15 and runs through December 7. Join the Centers for Medicare & Medicaid Services (CMS) on social media to help spread the word! For suggested posts and shareable images, use their partner social media toolkit – available in both English and Spanish. Don’t forget to use the hashtag #MedicareOE to engage with the conversation online.
Digital.gov
An official website of the U.S. General Services Administration
