Making Mobile Gov: User Experience Recommendations
How We Did It
We then asked you to set priorities and help hone a set of useful, actionable user experience guidelines and recommendations that agencies could adopt. More than 100 people from 35 federal agencies, states, the private sector and academia helped rank these practices in our crowdsourcing effort.
We took the feedback, did some analysis and posted these guidelines and recommendations developed by Mobile Gov practitioners.
What We Found
We ended up with a foundation of 42 recommendations for agencies.
Information architecture (IA) practices–that is the logical structures that help people find information and complete tasks–were identified as the most critical recommendation. Bottom line, with less real estate on mobile screens, Mobile Gov developers need to focus on making the information and/or task easier to find.
See the Mobile User Experience Toolkit for help you can use to create good mobile IA.
The conversation on mobile user experience is not finished with just IA. It’s just heating up. As you can see, mobilegov innovators also recommended practices in functionality, content, trustworthiness and design.
First, take a look at the recommendations. They are meant to evolve as this fast moving technology evolves. Let us know what’s missing. Tell us how we can be clearer. Share your UX tips in the comment section of the recommendations page.