Human centered design

Take the guesswork out of service design by understanding people's needs.

More News and Events on Human centered design

78 posts

The U.S. Web Design System team will show you how to get started with USWDS 2.0: how to set up your project colors, fonts, and more.
2018

Improving Customer Experience with Digital Personas

Keeping the customer’s needs front and center is important when developing new digital tools. We recently developed a set of user personas as part of our work to establish a more robust—and data informed—understanding of the individuals that engage digitally with the National Archives (NARA). User personas are fictional, but realistic representations of key audience
Jun 20, 2017

Fractal and Federalist Join the U.S. Web Design Standards

We’ve recently added two powerful tools to the U.S. Web Design Standards development workflow that allow us to preview, test, and publish the Standards code more quickly and easily. Fractal Fractal is a powerful and flexible framework for building interactive component libraries. It’s similar to Jekyll (which we use to publish the Standards site) in
Jun 13, 2017