Human-centered design
Take the guesswork out of service design by understanding people's needs.
More News and Events on Human-centered design
120 posts
2021 User Experience Summit
Building a User-Centered Data Strategy
Building a User-Centered Data Strategy—Developing a data strategy is challenging, but 18F can help agencies with the process of creating an effective one. Our principles of user-centered design, agile, and iterative delivery can increase an agency’s chance for success in using data more effectively.— via 18F

Security is Everyone’s Responsibility: Delivering Secure, Usable Login for Government
How login.gov incorporated human centered design and continuous discovery into their product development process to improve the user experience.
Federal Crowdsourcing Webinar Series, Episode 14: Putting Open Data to Work for America’s Communities
Collaborating for Better Design, Technology, and User Experience
Overview of initiatives across Federal government that focus on IT design, development and accessibility.
Finding Usability Testers: Tips from an Army Recruiter
An Army recruiter shares how her training in the Army has helped in her approach to usability testing, and gives a peek inside how usability testing works for USAJOBS.gov at the Office of Personnel Management (OPM).