Governance

News and Events on Governance

47 posts

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House

Sep 22, 2023

4 steps writers and editors can take to demonstrate value

As plain language writers and editors, we need to demonstrate the value we bring to projects. This writeup explains how to calculate the costs of our work and articulate its value.

Posts by Katherine Spivey Posts by Meredith Larson

Aug 08, 2023

A digital accessibility catalyst for your next policy refresh

Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.

Posts by Andrew Nielson

May 15, 2023

Who’s your website manager?

The importance of HR and accountability to improving digital service delivery at federal agencies.

Posts by Rachel Flagg Posts by Gail Sprinkle

Mar 24, 2023

Digital governance at GSA

A peek into GSA’s internal processes for managing their websites and improving digital experience.

Posts by Rachel Flagg

Feb 23, 2023

Sunrise to Sunset: Building a Customer-centric Digital Ecosystem

GSA has developed the Digital Lifecycle Program, with tools and guidance to help teams manage a compliant, customer-centric digital property from ideation through sunsetting.

Posts by Ana Monroe

Oct 14, 2022

Taking a Design-led Approach to Digital Modernization

Learn how GSA uses collaboration, empathy, and existing expertise to modernize their digital portfolio and improve customer experience.

Posts by Ana Monroe

Oct 07, 2022

Measuring and Justifying the Government Experience

Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via Office of Natural Resources Revenue

Aug 19, 2022

Webinar Recap: How to Build Your Digital Dream Team

Highlights from the Web Managers Community of Practice panel that shared how to get the right team in place to create a trusted, seamless online experience for all your customers.

Posts by Gabby Fratanduono-King

Aug 01, 2022

Announcing Data Governance Charter Templates

Announcing Data Governance Charter Templates—As a part of our Resources and Advisory Support collection, the Data and Analytics (DA) team in the Centers of Excellence (CoE) has released three charter templates that can help federal agencies set up data governance groups and an Office of the Chief Data Officer. We developed these charter templates based on our experiences working with chief data officers (CDOs) and data practitioners across the federal government. These charters are designed to help federal government agencies set up data governance bodies to better use agency data securely and strategically. Although the charter templates don’t represent or constitute official guidance, they’ll help jump start your effort to build data governance structures within your agency. Tailor them to meet your agency’s specific needs. — via The Centers of Excellence

Jun 08, 2022

Customer Experience

The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners

What is the past, present, and future of public sector customer experience practice? The CX Symposium series gathers practitioners to map our way.

Posts by Sheev Davé Posts by Ana Monroe

Jan 21, 2022

New Improvements to Regulations.gov Boost Transparency and Engagement

New Improvements to Regulations.gov Boost Transparency and Engagement—Almost a year ago, GSA launched a new version of Regulations.gov. While the new version came with significant improvements, customers requested the return of a few popular features from the previous version. We are happy to announce progress on the highest priority requests—improved public access to posted comments, and docket subscriptions—and new features that are coming soon. — via General Services Administration

Jan 19, 2022

Policy

Go-Live Checklist for Federal Websites

Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.

Posts by Rachel Flagg

Jan 13, 2022

Communities

8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs

Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.

Posts by Katherine Spivey

May 21, 2021

A Federal Guide to De-risk Government Technology Projects

A Federal Guide to De-risk Government Technology Projects—Written for cross-functional teams delivering IT services to their users, the Federal Field Guide to De-risk Government Technology offers guidance to federal agencies on how to structure software development teams, write contracts, and oversee agile software activities to reduce risks and improve outcomes for end-users. — via 18F

Sep 09, 2020

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