Learn how to get the right team in place to help you create a trusted, seamless online experience for all your customers.
2022
Governance
Good digital governance leads to better internal team performance as well as better public digital experiences.
Governance provides a framework for decision-making by establishing standards and procedures and clarifying roles and responsibilities. Digital governance encompasses all aspects of website management and operation, including content, design, technical infrastructure, security, funding, and product, project, and program management.
Related Policy
21st Century IDEA & M-23-22
Governance: essential knowledge
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An introduction to digital governance
Get an overview of the internal systems and processes used to manage digital presence.
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What are agency reporting requirements?
Learn what the Office of Management and Budget (OMB) requires federal executive agencies to complete by September 2024; one year after M-23-22 issuance.
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Who’s on your digital dream team?
Learn about the various roles your agency could include on your web teams.
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Required web content and links
For executive branch websites, various policies require us to provide certain content, and provide links to content from specific places.
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Checklist of requirements for federal websites and digital services
Learn about high-level policies that cover basic requirements for all websites and digital services.
Governance events
Learning Series
DAP Learning Series: Agency Analytics Governance
We’ll talk to members of various agencies to find out how analytics programs and tools are governed at that agency.
2019
Governance news
Meet your Digital Experience Council
The Digital Experience Council plays a critical role in coordinating governmentwide efforts and assisting agencies in delivering digital experiences that meet the public’s needs and expectations.
Timeless top 10 best practices for great government websites
While the field of federal web management continues to evolve, the core best practices have remained essentially unchanged for two decades.
Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 2)
A GSA SmartPay product owner shares his experiences as a first-time product owner in a government agile development project.
Why the American People Deserve a Digital Government
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House
4 steps writers and editors can take to demonstrate value
As plain language writers and editors, we need to demonstrate the value we bring to projects. This writeup explains how to calculate the costs of our work and articulate its value.
Resources on Governance
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Requirements for improving the management of federal programs and projects
Learn how to implement the Program Management Improvement Accountability Act to deliver better websites and digital services.
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An introduction to trust
Guidance on how to build government websites that people can trust.
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Checklist of requirements for federal websites and digital services
Links to relevant laws, policies, and regulations for federal agencies.
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Required web content and links
Various policies require you to have certain content—or provide links to content—from specific places on your website.
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OMB Circular A-130
Managing Information as a Strategic Resource
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An introduction to digital governance
Learn why governance is essential to digital experience.
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Requirements for delivering a digital-first public experience
Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
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2012 Digital Government Strategy
The 2012 Digital Government Strategy mission drives agencies, and the need to deliver better services to customers at a lower cost.
Tools and Services
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Section508.gov
Guidance for federal agencies on IT accessibility compliance.
More News and Events on Governance
53 posts
Meet your Digital Experience Council
The Digital Experience Council plays a critical role in coordinating governmentwide efforts and assisting agencies in delivering digital experiences that meet the public’s needs and expectations.
Timeless top 10 best practices for great government websites
While the field of federal web management continues to evolve, the core best practices have remained essentially unchanged for two decades.
Delivering on 21st Century IDEA: A case study from the GSA SmartPay team (Part 2)
A GSA SmartPay product owner shares his experiences as a first-time product owner in a government agile development project.
Why the American People Deserve a Digital Government
OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House
4 steps writers and editors can take to demonstrate value
As plain language writers and editors, we need to demonstrate the value we bring to projects. This writeup explains how to calculate the costs of our work and articulate its value.
A digital accessibility catalyst for your next policy refresh
Use GSA’s IT Accessibility Policy Framework to update digital accessibility language in your agency’s policies.
Who’s your website manager?
The importance of HR and accountability to improving digital service delivery at federal agencies.
Digital governance at GSA
A peek into GSA’s internal processes for managing their websites and improving digital experience.
Sunrise to Sunset: Building a Customer-centric Digital Ecosystem
GSA has developed the Digital Lifecycle Program, with tools and guidance to help teams manage a compliant, customer-centric digital property from ideation through sunsetting.
Taking a Design-led Approach to Digital Modernization
Learn how GSA uses collaboration, empathy, and existing expertise to modernize their digital portfolio and improve customer experience.
Senior Executives Part 5: Use Stories as Leading Indicators
Senior Executives Part 5: Use Stories as Leading Indicators—Executives often rely on productivity metrics to measure success, but these measures can obscure whether the software is actually working for users. Stories are a better resource to build a strategy between a senior executive and a product team. This is part five in a series on how senior executive and tech teams can be better allies. — via 18F
Measuring and Justifying the Government Experience
Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via Office of Natural Resources Revenue
Webinar Recap: How to Build Your Digital Dream Team
Highlights from the Web Managers Community of Practice panel that shared how to get the right team in place to create a trusted, seamless online experience for all your customers.
Announcing Data Governance Charter Templates
Announcing Data Governance Charter Templates—As a part of our Resources and Advisory Support collection, the Data and Analytics (DA) team in the Centers of Excellence (CoE) has released three charter templates that can help federal agencies set up data governance groups and an Office of the Chief Data Officer. We developed these charter templates based on our experiences working with chief data officers (CDOs) and data practitioners across the federal government. These charters are designed to help federal government agencies set up data governance bodies to better use agency data securely and strategically. Although the charter templates don’t represent or constitute official guidance, they’ll help jump start your effort to build data governance structures within your agency. Tailor them to meet your agency’s specific needs. — via The Centers of Excellence
Learn how to get the right team in place to help you create a trusted, seamless online experience for all your customers.
2022
Customer Experience
The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners
What is the past, present, and future of public sector customer experience practice? The CX Symposium series gathers practitioners to map our way.
New Improvements to Regulations.gov Boost Transparency and Engagement
New Improvements to Regulations.gov Boost Transparency and Engagement—Almost a year ago, GSA launched a new version of Regulations.gov. While the new version came with significant improvements, customers requested the return of a few popular features from the previous version. We are happy to announce progress on the highest priority requests—improved public access to posted comments, and docket subscriptions—and new features that are coming soon. — via General Services Administration
Policy
Go-Live Checklist for Federal Websites
Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.
Communities
8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs
Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.
A Federal Guide to De-risk Government Technology Projects
A Federal Guide to De-risk Government Technology Projects—Written for cross-functional teams delivering IT services to their users, the Federal Field Guide to De-risk Government Technology offers guidance to federal agencies on how to structure software development teams, write contracts, and oversee agile software activities to reduce risks and improve outcomes for end-users. — via 18F
