Sunrise to Sunset: Building a Customer-centric Digital Ecosystem
GSA has developed the Digital Lifecycle Program, with tools and guidance to help teams manage a compliant, customer-centric digital property from ideation through sunsetting.
Governance
Resources on Governance
OMB Circular A-130 —Managing Information as a Strategic Resource
OMB M-17-06 —Policies for Federal Agency Public Websites and Digital Services
Required Web Content and Links —If you manage a public website in the federal government’s executive branch, various policies require you to have certain content—or …
Checklist of Requirements for Federal Websites and Digital Services —Links to relevant laws, policies, and regulations for federal agencies.
2012 Digital Government Strategy —The 2012 Digital Government Strategy mission drives agencies, and the need to deliver better services to customers at a lower cost—whether …
Tools and Services
Section508.gov —Guidance for Federal agencies on IT accessibility compliance.
News and Events on Governance
42 posts
Taking a Design-led Approach to Digital Modernization
Learn how GSA uses collaboration, empathy, and existing expertise to modernize their digital portfolio and improve customer experience.
Measuring and Justifying the Government Experience
Measuring and Justifying the Government Experience—Private sector organizations use revenue as the primary measurement to justify improving experiences. Many government services don’t have revenue as a lever, so how can we justify work to improve experience? The Office of Natural Resources Revenue (ONRR) leveraged a few metrics on their team that fall into three categories: laws and regulations, improving the experience for users, and saving time for employees. — via DOI Revenue Data
Webinar Recap: How to Build Your Digital Dream Team
Highlights from the Web Managers Community of Practice panel that shared how to get the right team in place to create a trusted, seamless online experience for all your customers.
Announcing Data Governance Charter Templates
Announcing Data Governance Charter Templates—As a part of our Resources and Advisory Support collection, the Data and Analytics (DA) team in the Centers of Excellence (CoE) has released three charter templates that can help federal agencies set up data governance groups and an Office of the Chief Data Officer. We developed these charter templates based on our experiences working with chief data officers (CDOs) and data practitioners across the federal government. These charters are designed to help federal government agencies set up data governance bodies to better use agency data securely and strategically. Although the charter templates don’t represent or constitute official guidance, they’ll help jump start your effort to build data governance structures within your agency. Tailor them to meet your agency’s specific needs. — via The Centers of Excellence
Customer Experience
The Customer Experience (CX) Symposium Series: A Thought Incubator for Federal CX Practitioners
What is the past, present, and future of public sector customer experience practice? The CX Symposium series gathers practitioners to map our way.
New Improvements to Regulations.gov Boost Transparency and Engagement
New Improvements to Regulations.gov Boost Transparency and Engagement—Almost a year ago, GSA launched a new version of Regulations.gov. While the new version came with significant improvements, customers requested the return of a few popular features from the previous version. We are happy to announce progress on the highest priority requests—improved public access to posted comments, and docket subscriptions—and new features that are coming soon. — via General Services Administration
Policy
Go-Live Checklist for Federal Websites
Covering the breadth of federal web policy, the new downloadable checklist organizes policy requirements into nine categories and explains what your agency needs to do to meet each requirement.
Communities
8 Ways Community of Practice (CoP) Managers Can Improve Member Engagement on Listservs
Are you a Digital.gov Community of Practice (CoP) lead? Find yourself participating in a CoP discussion and wondering what else you can do? We’ve got some suggestions.
A Federal Guide to De-risk Government Technology Projects
A Federal Guide to De-risk Government Technology Projects—Written for cross-functional teams delivering IT services to their users, the Federal Field Guide to De-risk Government Technology offers guidance to federal agencies on how to structure software development teams, write contracts, and oversee agile software activities to reduce risks and improve outcomes for end-users. — via 18F
This Week’s IDEA
Who’s on Your Digital Dream Team?
This week, we’re exploring what it means to establish effective governance, and looking at ways to clarify and fill the roles of all the players on your team.
Customer Experience
A Guide For Agencies Building CX Capacity
GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.
How We Work
Strengthen Your Organization’s Vision Through Collaboration
Inclusive visioning helps accelerate successful outcomes. To help agencies innovate from within, bring people together to make big IT Modernization strategies come to fruition.
