This online class will provide an introductory training on how to use Digital Analytics Program (DAP) google analytics data.
Watch Video
2018
Blogs
Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.
This in-person meeting of the Plain Language Community of Practice will focus on volunteers.
2018
Virtual open office hours to answer your questions about the U.S. Digital Registry.
2018
Join the CX Community for their first meeting of 2018 where CRM in government will be discussed.
2018
In our next monthly users call, the U.S. Web Design Standards core team will share what they’re working on in 2018.
2018
Learn about your legal obligations to limited English proficient individuals (LEP) as a federal, state, or local government agency. We’ll provide an overview of national origin discrimination and offer practical tips for overcoming language barriers and language access program planning.
Watch Video
2018
2018
Virtual open office hours to answer your questions about the U.S. Digital Registry
2018
This interactive talk with a USAGov team member will highlight the digital response in Puerto Rico during and after Hurricane Maria.
Watch Video
2018
First monthly inter-agency form for the Emerging Citizen Technology program.
2017
Come learn how to create a simple, compliant government website, using Federalist, GitHub and the U.S. Web Design Standards.
Watch Video
2017
This event will provide concrete tips and examples of how to reach more Spanish speakers needing and looking for government information through social media
Watch Video
2017
In this online event, we’ll discuss how to use tools that are designed to import data and visualize it without report exports.
Watch Video
2017
In this online event, PLAIN co-chairs will provide a recap of international plain language initiatives discussed at the 2017 Plain Language Association International conference in Graz, Austria.
Watch Video
2017
Check Your Refund Status AND Pay Your Taxes With IRS2Go
IRS2Go, offered for Amazon, Android and iOS, is one of the oldest and arguably most popular government apps.
Journey Mapping the Customer Experience: A USA.gov Case Study
Journey maps are a visual representation of a customer’s end to end journey with your product or service. They are a powerful tool for exploring key interactions and experiences with your organization, programs, and/or services. Journey maps describe a customer’s entire journey, even the parts that occur before and after contact with your organization. They
Safe Travels with TravWell
Ahhh … Summer is here at last! It’s time for relaxing vacation! Whether you want to scale the peaks of Mount Everest, scuba dive in the Great Barrier Reef, ride a camel in the deserts of Mongolia, or shop in Paris—it is time for a travel app.
User Acceptance Testing Versus Usability Testing…What’s the Dif?
Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing.
User Experience (UX) vs. Customer Experience (CX): What’s the Dif?
“User Experience” and “Customer Experience.” They sound pretty similar, right? Well, here at the Office of Citizen Services and Innovative Technologies, we look at it like this: User Experience (UX) deals with people interacting with your product and the experience they receive from that interaction. UX is measured with metrics like: success rate, error rate,
508 Accessible Videos—Why (and How) to Make Them
Making Web content and video accessible to people with disabilities is the law. Ensuring a video is accessible requires planning. Taking steps from day one will save you time and money. To verify that a video is accessible you’d need to incorporate three elements: Captioning Audio descriptions An Accessible video player Why Accessibility Matters Many government
