Digital.gov

How UX Effects Change in Government—One Test, One Customer Survey at a Time

Over the past few years, many agencies have learned how to do user experience (UX) with few resources. And while that’s still a problem at many agencies, many UX initiatives have been gaining momentum and attracting new stakeholders. Federal-wide efforts like the Social and Behavioral Sciences Team (SBST) and the U.S. Digital Service’s (USDS) promotion

Andrea Sigritz

Nov 09, 2015

Monthly Theme: Learning to Ride the Metrics Wave

We are awash in data. Data in our personal lives gives us information on everything from our nightly sleeping patterns to how many of our friends shared our latest quip on social media. So too in our professional world, where we can see the most popular devices people use to navigate our websites and are told

Andrea Sigritz

Sep 08, 2015

DigitalGov Summit Recap: No Longer the Team of No

During a panel discussion at the second annual DigitalGov Citizen Services Summit, a group of self-proclaimed naysayers came together to dispel myths and share advice to help everyone work together.

Andrea Sigritz

Sep 02, 2015

DigitalGov Summit Recap: Building Privacy & Identity Management in the Open

How can government protect citizens while delivering the services they demand in the modern age? This was a theme of the panel discussion on privacy and identity management at the 2015 DigitalGov Citizen Services Summit.

Andrea Sigritz

Aug 28, 2015

DigitalGov Summit Recap: Leveraging Open Analytics

While government agencies may not have big budgets for data analysis, we do have tons of data—survey data, usability data, campaign data—that should be leveraged to drive decisions.

Andrea Sigritz

Aug 07, 2015

Monthly Theme: At Your Service

In this digital age, we know customers expect their government interactions to be on the same level as their interactions with the private sector. Agencies are always striving to improve the quality of their services to meet their customers’ needs. So too in our office, where we use the feedback, you, our agency customers, provide

Andrea Sigritz

Aug 05, 2015

A February Focus on Content on DigitalGov

Good content drives your digital presence. No matter what you produce content for—social media, websites, blogs—getting people to see your work is critical. But getting noticed is not as easy as it used to be. A recent Vox article on the future of blogging talked about this problem: “The incentives of the social Web make

Andrea Sigritz

Feb 12, 2015

Trend Watch 2015: What’s in the Forecast for Digital Government?

In January on DigitalGov, we’ll highlight pieces looking at trends we see coming in the digital government space in 2015 and beyond. We have lined up articles around: Customer Service Data 3D Printing at NIH and NASA Accessibility Mobile, and Training. Check back Monday, when we kick-off the month with 15 Government Customer Service Trends.

Andrea Sigritz

Jan 09, 2015

Countdown to 2015 with Our Most Popular Articles This Year

As we round out 2014, we’re reflecting on the exciting year we’ve had at DigitalGov since we launched in February. Our mission is to share information and resources from agencies across the federal government that are working in the digital space, and highlight the services and communities that can help you meet your digital government

Andrea Sigritz

Dec 31, 2014

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