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Guidance on building better digital services in government
User experience involves every interaction a user has with an agency.
451 posts
This week, we’re exploring what it means to promote continuity, and we’re taking a look at ways to use service design to deliver a great experience.
We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.
We’re looking for speakers to share their experiences as UX practitioners in government.
There is a growing number of uses for user experience (UX) design, as well as a growing alphabet of UX-related careers; this series will offer some insight into the field by speaking with UX experts in government.
If you want to make worthwhile investments in the way you interact with customers, think UX. Here are some ways to communicate user experience to key stakeholders and gain support for UX improvement projects.
Code.gov breaks down the latest USWDS 2.0 release with highlights of the most important features that will help teams build better websites for the American public.— via Code.gov
Are you working on an IT centralization project? Here is why taking the time to prioritize users is important and will result in services that work better for the people you serve.— via 18F
The team at Office of Natural Resources Revenue wrote about how they use journey mapping to help teams look at their agency’s processes in a more comprehensive way.— via Office of Natural Resources Revenue
Digital.gov
An official website of the U.S. General Services Administration
