Updates on 21st Century IDEA: Key Insights & Lessons Learned
We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.
User experience
User experience involves every interaction a user has with an agency.
More News and Events on User experience
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In this meeting, we’ll talk about readability audits and formulas and how they work—and don’t work—to improve web content and the users’ experience.
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2020
Call for Participation: Government UX Summit 2020
We’re looking for speakers to share their experiences as UX practitioners in government.
2020
DAP Learning Series
The YouTube Event Option
In this session, you’ll learn how to track plays of embedded YouTube videos on your DAP-enabled pages, and how to create reports for analysis.
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2020
Deep Dive into the UX Field
There is a growing number of uses for user experience (UX) design, as well as a growing alphabet of UX-related careers; this series will offer some insight into the field by speaking with UX experts in government.
UX Documentation: Convince Them the Problem Is Real
If you want to make worthwhile investments in the way you interact with customers, think UX. Here are some ways to communicate user experience to key stakeholders and gain support for UX improvement projects.
How does content strategy mesh with business, user experience (UX), and a marketing strategy?
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2019
An overview of how your agency can participate in this year’s VSFS program.
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2019
Sponsored by the User Experience Community of Practice (UX CoP) and DigitalGov, this event is an opportunity to share experiences and lessons learned in UX and network with other UX practitioners from across the government.
2019
Journey Maps as Communication Tools
The team at Office of Natural Resources Revenue wrote about how they use journey mapping to help teams look at their agency’s processes in a more comprehensive way. — via Office of Natural Resources Revenue
Join us for an overview of the DHA Usability Lab, and the resources they provide to improve customer experience.
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2019
We have a lot of forms in government, and many of them would benefit from better design. In this talk, Caroline Jarrett will explore a curriculum she’s working on about how to design forms.
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2019
Introducing USWDS 2.0
Today’s update introduces a powerful toolkit of new features to help make creating useful, consistent digital services faster, simpler, and more fun.
How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify’s Montreal Office, will share how her team uses mixed methods research in support of its design decisions.
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2019
The U.S. Web Design System team will show you how to get started with USWDS 2.0: how to set up your project colors, fonts, and more.
2018
The federal Plain Language community is holding their first all-day summit in Washington D.C., and you’re invited!
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2018
Join us for a 90-minute demonstration and talk with Steve Krug, where he will share how you can get started making usability fixes, no matter what your full-time job is.
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2018
Journey mapping the customer experience: A USA.gov case study
Journey maps are a visual representation of a customer’s end to end journey with your product or service. They are a powerful tool for exploring key interactions and experiences with your organization, programs, and/or services. Journey maps describe a customer’s entire journey, even the parts that occur before and after contact with your organization. They
User Acceptance Testing Versus Usability Testing…What’s the Dif?
Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing.
