Social Media

To enhance security, Twitter now offers two-step verification. The release of the new feature follows several high-profile account breaches – including a false tweet sent from the Associated Press’s Twitter account in April. If you chose to enable the two-step verification feature, Twitter sends a text message with a unique code to a cell phone that must be

The Apple iTunes App store is the only marketplace for downloading apps for the Apple platform. In order to put apps in the iTunes store, agencies or their contractors have signed agreements with Apple to use Apple Software to produce mobile apps that can later

Twitter Chat discussing anxiety, stress, and complementary health practices December 18, 2012

The hacking of an Associated Press news account on Twitter this week, and its fallout, underscored the need for agencies

Social media is transforming how government engages with citizens and how it delivers service. Agencies are using social media to share information and deliver service more quickly and effectively than ever before. Increasingly, these tools are also being used for predictive and sentiment analysis—using the vast

Gamification is the practice of using game technology or design principles for something that is not inherently game-like. Some examples include: bronze, silver, and gold badges for reading a set number of books, progress bars in online surveys, leader boards for top grades on an exam, or rewards for attending in-person events. As gamification projects are

The recent #SocialGov Summit on accessibility of government social media raised emerging issues faced by agencies in their effort to make sure the information citizens need is communicated to them when and how they need it.

In September, the General Services Administration (GSA) launched a registry of all federally-managed social media accounts. We want to explain a little of the history behind the registry and talk about a few things that make it a truly remarkable innovation from GSA. Before I start, I want to emphasize when I say “we” from

“Dark Social” media took the web by storm this week, unveiling to many the shadows in measuring your social media impact. This accounts for the majority of your traffic and yet lives untraced where standard metrics fear to tread (or simply cannot) — places like email and instant

Kids and adults use Web search tools differently. Kids fail more often, because they often don’t have enough knowledge or experience to search using the right keywords, or understand search results. If you’re designing websites for kids, remember that they use search tools differently than adults. Kids prefer surfing over searching.

Today at the Social Gov Summit for Social Media Week DC, we’ll showcase two new initiatives for citizens, agencies and small businesses that help unlock the full potential of social data for the next generation of government services and engagement.