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Guidance on building better digital services in government
Strong product and project management steer federal agencies to successful service delivery.
73 posts
Project handoffs are not simple. Teams have their own cultures and work styles. Without planning, a project could lose institutional memory, time, quality, and funding when it passes from one team to the next. Here are 6 lessons we learned as a recent project changed hands. — via USA.gov
The importance of HR and accountability to improving digital service delivery at federal agencies.
How the discipline of design can help your agency improve customer experience.
A peek into GSA’s internal processes for managing their websites and improving digital experience.
What is design, who are designers, and how can they help your agency? Learn how to build a design team that can help your agency solve “wicked problems” and be more innovative.
Highlights from the Web Managers Community of Practice panel that shared how to get the right team in place to create a trusted, seamless online experience for all your customers.
Agile at the Office of Natural Resources Revenue (ONRR) started with 18F. They reflect on where they are today, five years later. — via Office of Natural Resources Revenue
Starting a civic tech career in government is not as unusual as you think. Current GSA employees share how they are building theirs.
Agile Assessment Guide: Best Practices for Agile Adoption and Implementation—Agile is an approach to software development in which software is developed incrementally and is continuously evaluated for functionality, quality, and customer satisfaction. Agile can reduce the risks of funding a program that fails or produces outdated technology. This GAO guide released in September 2020 presents federal auditors and others with best practices to assess the adoption and use of Agile in federal agencies and elsewhere. It is available in two files: a 268-page PDF, and a 290-page PDF that is accessible. — via Government Accountability Office
This guide provides acquisition professionals the steps and resources needed to operationalize the evaluation process developed for the Discovery BPA.
Two Presidential Innovation Fellows share how we can build digital services quickly without compromising quality for the public in times of crisis.
Essential information that government product managers should know about Cloud.gov.
Federal employees interested in robotic process automation should join the RPA Community of Practice as they start their RPA programs.
Digital.gov
An official website of the U.S. General Services Administration
