Journey Maps as Communication Tools
The team at Office of Natural Resources Revenue wrote about how they use journey mapping to help teams look at their agency’s processes in a more comprehensive way. — via Office of Natural Resources Revenue
Design
Understand how and why design impacts user experience.
More News and Events on Design
134 posts
We have a lot of forms in government, and many of them would benefit from better design. In this talk, Caroline Jarrett will explore a curriculum she’s working on about how to design forms.
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2019
Introducing USWDS 2.0
Today’s update introduces a powerful toolkit of new features to help make creating useful, consistent digital services faster, simpler, and more fun.
How should designers collect data and how can they use that data to inform their work? Dalia El-Shimy, UX Research Lead at Shopify’s Montreal Office, will share how her team uses mixed methods research in support of its design decisions.
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2019
The U.S. Web Design System team will show you how to get started with USWDS 2.0: how to set up your project colors, fonts, and more.
2018
Join us for this hour long webinar to receive an introduction on the Civic Service Design Tools + Tactics, a set of practical ways to gather insights from the people who depend on your services in their own environments.
2018
This month, the USWDS team will share what’s coming up in version 2.0 which is set to launch later this summer.
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2018
Join us for our monthly conversation with designers and developers across the government.
2018
Join Brad Frost as he talks about design systems and the role they play in creating a successful, collaborative structure for modern organizations.
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2018
Join us for our monthly conversation with designers and developers across the government.
2018
In our next monthly users call, the U.S. Web Design Standards core team will share what they’re working on in 2018.
2018
Come learn how to create a simple, compliant government website, using Federalist, GitHub and the U.S. Web Design Standards.
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2017
Come learn how to create a simple, compliant government website, using Federalist, GitHub and the U.S. Web Design Standards.
Watch Video
2017
User Acceptance Testing Versus Usability Testing…What’s the Dif?
Building off the great discussion started around Customer Experience, we’re looking at the difference between User Acceptance Testing and Usability Testing.
