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Guidance on building better digital services in government
Understand how and why design impacts user experience
271 posts
Working in U.S. government sharpened all of my product skills. Here are four practices that techies in any sector can use to build empathetic, effective products.
Code.gov Better Know an Engineer: Rayvn Manuel—We’re back with another installment of Better Know an Engineer. We are pleased to feature a friend of Code.gov and all-around amazing person, Rayvn Manuel; senior application developer and DevOps engineer at the Smithsonian Insitute's National Museum of African American History and Culture (NMAAHC).— via Code.gov
Giving Users the Information They Crave: Data and Analytics Tips From USAGov en Español—User data guides what we do at USAGov. Without it, we wouldn’t know what government questions people are searching for. And we wouldn’t know how to design our content to make it easier for people to find and understand the answers.— via USA.gov
Building Trust in a Public Health Crisis—Lately, the 18F content team has been thinking about how to communicate well in a crisis—providing clear, understandable content is especially important. Content strategy practices that focus on the needs of the user are essential to earning the trust of the public. Here, we will explain how to embody those qualities on the web in user-centered ways.— via 18F
"Diga o marque 2": USAGov en Español’s New Approach to Interactive Voice Response—USAGov receives and responds to questions directly from the public in many ways: through social media, on page surveys on USA.gov and USAGov en Español, and through chats and calls. One powerful tool in the USAGov toolbelt is our interactive voice response (IVR) system in both English and Spanish through the USAGov Contact Center.— via USA.gov
This week, we’re exploring what it means to understand the user experience, and we’re taking a look at ways to use journey mapping to find opportunities for improving products and services.
GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.
We spoke to Ammie Farraj Feijoo, GSA’s 21st Century IDEA implementation lead, to get the rundown on what’s been accomplished and what’s on deck for 2020.
Digital.gov
An official website of the U.S. General Services Administration
