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Rachel Flagg


Rachel is a digital strategist on the Service Design team in GSA’s Office of Customer Experience (OCE).

News and Events

Content Management Systems Toolkit

Improving the federal government’s ability to deliver digital information anytime, anywhere, on any device—via open content—is a key goal of the Digital Government Strategy. A content management system (CMS) can help your agency move to an open content model, making it easier for people to find, share, use, and re-use your information. The key steps
Oct 30, 2013

How Canada is Revolutionizing Digital Governance

The Canadian government is changing how we think of traditional Web management. They built a platform of standards-compliant (HTML5, WCAG and WAI-ARIA), accessible and secure components that its agencies (and even provincial and municipalities) can use to build and maintain their sites. They are also focused
Apr 19, 2013