Navigating digital acquisitions
Learn the best practices for agile acquisitions—from building and buying solutions, to overcoming common roadblocks.
How to implement 21st Century IDEA
Requirements for delivering a digital-first public experience —Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
Understanding the Digital Analytics Program —The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies.
An introduction to domain management —A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure …
An introduction to search —Learn why search functionality is an important component of federal websites, and discover how to add a search function to your website.
An introduction to digital governance —Learn why governance is essential to digital experience.
Digital.gov Communities of Practice
Collaborate and share resources with other communities across government who are focused on building better digital experience in government.
Communicators
2,554 Members
Improve written and verbal communication to make government more effective.
Contact Center
410 Members
Explore methods of service delivery that improve customer experience in government contact centers.
Multilingual
765 Members
Expand and improve digital content in languages other than English.
Plain Language
2,550 Members
Promote the use of plain language to provide better service to the public.
Social Media
1,596 Members
Improve social media outreach and performance.
User Experience
2,363 Members
Create better user-centered products for the public.
Web Analytics
1,146 Members
Make better decisions using web analytics and other optimization strategies.
Web Managers
2,225 Members
Create a better online experience for the public alongside government web content managers.
News and Events
Innovative work, news, and ideas from people and teams in government
The U.S. Web Design System (USWDS) team will share their vision for the design system as a product, including USWDS Web Components and other new things the team expects to deliver in 2025.
2024
Ensuring Effective and Timely Usability Research
Usability reflects how easily a user can accomplish their goals while using a product or service. The Office of Information and Regulatory Affairs (OIRA) has issued new guidance to streamline usability testing for federal forms, websites, and services, helping agencies conduct usability tests in a more quick and efficient manner that is consistent with the Paperwork Reduction Act (PRA). By enabling faster, more effective testing, OIRA aims to enhance public interactions with the government and ensure equitable access to federal resources.— via The White House
TTS made a lasting impact with civic tech in FY24
The Technology Transformation Services (TTS) made significant strides to prioritize and improve federal digital services in FY 2024. From expanding Login.gov to over 72 million users, launching tools like Notify.gov, or redesigning Vote.gov in 19 languages, explore how TTS continues to set the standard for impactful civic tech innovation.— via General Services Administration
Publishing federal sales data: how we used design studios and user testing to develop a user-centered dataset
The Open Data, Design, and Development team at the Office of Natural Resource and Revenue (ONRR) successfully added federal sales data to the Natural Resources Revenue Data (NRRD) platform using design studios and user testing to create a user-centered dataset. By involving subject matter experts and refining prototypes through feedback, the team delivered the project ahead of schedule while meeting user needs. Future plans included additional usability testing and expanding stakeholder engagement.— via Office of Natural Resources Revenue
Crafting quality content throughout its lifecycle
Learn about the life cycle of content, how content comes across to the user, and how to develop a content management strategy.
Transition Post 3: Managing Electronic Messages and Social Media Accounts
The National Archives and Records Administration (NARA) released a new blog on the management of federal records and transitions for federal agencies. Shedding light on the usage of agency-managed communication platforms and social media accounts, agencies are given instructions on how to best comply with the requirements outlined in the Federal Records Act.— via National Archives and Records Administration
Three ways to write fearless spreadsheet formulas
Spreadsheet formulas can be intimidating, especially given their critical role in government operations. Applying simple programming principles, 18F created a resource for making formulas clearer, easier to read, and less error-prone. 18F introduces three key techniques: using the LET function to name variables and organize code logically, adding comments to clarify complex formulas, and leveraging the LAMBDA function to break down problems into manageable parts. Together, these methods transform spreadsheets from sources of anxiety into tools of clarity and confidence.— via 18F
You’ve launched, now what? Planning for the future of your content
Creating quality digital content is not a one-time endeavor. Explore these approaches to managing and improving excellent digital content over time.
Tips for building a small, scrappy digital team
Explore hiring strategies, how to leverage contractors, and creative approaches for building your digital team.
