You’ve launched, now what? Planning for the future of your content
Creating quality digital content is not a one-time endeavor. Explore these approaches to managing and improving excellent digital content over time.
How to implement 21st Century IDEA
Requirements for delivering a digital-first public experience —Learn how to implement 21st Century IDEA to design and deliver better websites and digital services.
Understanding the Digital Analytics Program —The Digital Analytics Program (DAP) offers advanced, easy web analytics for federal agencies.
An introduction to domain management —A .gov domain instantly conveys credibility and trustworthiness, and proper domain management practices ensure that your website is secure …
An introduction to search —Learn why search functionality is an important component of federal websites, and discover how to add a search function to your website.
An introduction to digital governance —Learn why governance is essential to digital experience.
Digital.gov Communities of Practice
Collaborate and share resources with other communities across government who are focused on building better digital experience in government.
Communicators
2,501 Members
Improve written and verbal communication to make government more effective.
Contact Center
410 Members
Explore methods of service delivery that improve customer experience in government contact centers.
Multilingual
765 Members
Expand and improve digital content in languages other than English.
Plain Language
2,550 Members
Promote the use of plain language to provide better service to the public.
Social Media
1,596 Members
Improve social media outreach and performance.
User Experience
2,363 Members
Create better user-centered products for the public.
Web Analytics
1,146 Members
Make better decisions using web analytics and other optimization strategies.
Web Managers
2,225 Members
Create a better online experience for the public alongside government web content managers.
News and Events
Innovative work, news, and ideas from people and teams in government
Tips for building a small, scrappy digital team
Explore hiring strategies, how to leverage contractors, and creative approaches for building your digital team.
Enhancing the customer-centricity of GSA websites
An overview of GSA’s website evaluation process, which combines qualitative and quantitative data to assess website management and performance.
Making the case for human-centered design: A Department of Justice case study
The Access DOJ initiative shares nine lessons on making services more accessible, effective, and efficient.
Building a tool to make mail in voter registration more accessible
Vote.gov partnered with the U.S. Election Assistance Commission to create an accessible tool for filling out the National Mail Voter Registration Form. It simplifies the process with features like screen reader compatibility, mobile-friendly design, and state-specific instructions. Available in English and Spanish, the tool reduces errors and helps state election offices process forms more efficiently, making voter registration easier for everyone.— via USA.gov
18F Folks: Adopting a new illustration library
18F adopted a new illustration style, 18F Folks, to better represent the broad spectrum of human experiences. Moving away from simple bust portraits, this updated style captures more complex emotions and human interactions, fostering a stronger sense of connection. By focusing on inclusivity, 18F aims to make government content more relatable and welcoming, ensuring everyone feels valued and understood.— via 18F
Understand how search engines work, how people search online, and who is your audience — while recognizing language and cultural differences.
2024
The U.S. Web Design System team will share the product and engineering principles they’re using to guide the development of the design system.
2024
Making targeted improvements to NPS.gov: A case study from the National Park Service
NPS enhances user experience on NPS.gov by integrating Digital Analytics Program web analytics data and customer feedback from GSA Touchpoints.
Are social media influencers right for your digital media campaign?
Learn how to work with social media influencers to achieve your goals, while accounting for different budgets.
