Best practices

Ideas and resources for delivering better digital experiences

More News and Events on Best practices

46 posts

Why the American People Deserve a Digital Government

OMB released new policy guidance for government that includes a variety of actions and standards to help federal agencies design, develop, and deliver modern websites and digital services. Memo M-23-22, Delivering a Digital-First Public Experience, will make it seamless for the public to obtain government information and services online, and help agencies fully implement the 21st Century Integrated Digital Experience Act (21st Century IDEA). — via The White House

Sep 22, 2023

Seven tips on facilitating unplanned topics in meetings

Facilitating a workshop can feel like a daunting task. Here at 18F, we’ve identified seven tips to keep your workshop organized and flowing, despite unplanned scenarios. — via 18F

Aug 22, 2023

Am I doing it right? A checkup for agile teams

Even on the best teams, things need to be monitored and adjusted. If you are doing this for the first time, it can be even harder. In this article, I share some signals of what success looks like and what to do if you are stuck in one of the many common pitfalls. — via 18F

Mar 23, 2023

The Weekly Ship: What It Is, Why Useful, and How To Create Your Own

The Weekly Ship: What It Is, Why It’s Useful, and How To Create Your Own—The weekly ship has been a staple of 18F projects for years. It is a way to engage partners, inform teammates, and reflect on our work. — via 18F

Oct 21, 2021

Navigating ATOs

Navigating ATOs—Authority to Operate (ATO) processes work differently at different federal agencies. As a technology and design consultancy inside the United States government, 18F has worked on ATOs at many of them. We are still learning and experimenting, but there are definite patterns we have seen work well across multiple agencies. — via 18F

Oct 19, 2021

Discovery BPA Evaluation Process: How to Operationalize this Practice

This guide provides acquisition professionals the steps and resources needed to operationalize the evaluation process developed for the Discovery BPA.

Bridget Fields

Omid Ghaffari-Tabrizi

Michelle McNellis

Ashley Owens

Rebecca Refoy

Oct 26, 2020