M-11-24 Implementing Executive Order 13571 on Streamlining Service Delivery and Improving Customer Service

Memo M-11-24 is guidance to Implement Executive Order 13571. In order to “keep pace with the public’s expectations and to respond to budget pressures that demand we do more with less, the Federal Government must deliver services better, faster, and at lower cost.” This memo helps to guide agencies in doing that.

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