Blogs

As part of an organizational shift to functional teams at GSA’s Federal Citizen Information Center (FCIC), we created a Performance Measurement Team that consolidates data analysis for our websites, contact center channels, and marketing channels. Instead of looking at metrics within the bubble of each program, we’re beginning to leverage insights across programs. These are

The U.S. Department of Labor has created a free mobile app for employees to independently capture and track the hours they work and determine the wages they are owed.

One of the most important rights of American citizens is the right to vote. It is the foundation of our democracy, and in many ways, the basis of our government. This is why the team at USA.gov is excited to announce the launch

Hello, everyone. My summer sabbatical was short but educational, and I am glad to be back in the federal government. I am also excited to again take up the weekly API article that is now expanded to include all things federal government data. Much has happened in the open data realm, and there is much

Yahoo’s mobile analytics service, Flurry, released a new and provocative report about mobile apps versus mobile browser usage, in which they found audiences are spending almost an hour more with their mobile phones than last year.

How well do you know your customers? There’s a new guide out from the Excellence In Government (EIG) Fellows Program to help you do just that. Led by the Partnership for Public Service, EIG is a federal government initiative to train future leaders. This year, three hundred federal employees took the EIG journey to learn

As of 2015, Millennials spent 30% of their time consuming user-generated content (UGC), and 54% of that group find UGC more trustworthy than content generated by a specific brand. This covers everything from user-generated reviews on Yelp! to short-form videos. Another benefit of UGC is that it helps crowdsource the burden of feeding the content

At 18F Consulting, we experiment with ways to empower agencies to build cost-efficient, excellent digital solutions. Recently we partnered with the Department of Labor’s Wage and Hour Division (WHD) to run a two day “Design/Dev Agile Sprint.” Background: Investigators in Wage and Hour Division The Department of Labor’s Wage and Hour Division is responsible for

How the U.S. Digital Service worked with students, families, schools, developers, and teams across the federal government to rebuild the new College Scorecard tool.

Leaders in the biomedical field will applaud a team of student researchers October 9 for developing a potentially lifesaving device in response to a competition published on Challenge.gov in March. The accolades come a day after the website, a no-cost platform for federal agencies to publish

Long before the final prize is awarded, a successful challenge starts with a master plan. That’s the point experts drove home during Operational Best Practices and Lessons Learned, the third webinar in Challenge.gov’s ongoing series on running successful prize competitions. Sandeep Patel, open innovation manager for the U.S. Department of Health and Human Services’ Idea Lab,

We recently polled the Customer Experience Community of Practice (CX-COP) to discover what kinds of training people needed most to improve customer experience at their agency.

Our children spend a lot of time at school. Multiple studies have shown a direct correlation between the learning environment and student behavior. Poorly maintained school facilities with run-down buildings, broken windows, etc., lead to disorderly conduct in students, affect their ability to concentrate and learn, affect teachers, pose health risks, and reduce overall community satisfaction.

Plain language will make you a better writer. For federal employees, it’s also the law. On September 9th, Katherine Spivey, Co-Chair of the Plain Language Action and Information Network (PLAIN), presented a webinar on plain writing principles and how to apply them to Web writing. She also addressed how federal writers can comply with the

During a recent DigitalGov University webinar, Jeremy Vanderlan, Technical Deputy for AIDS.gov, explained how even fractions of a second can have a negative impact on a user’s impression of your website.

Benedict Evans, a leading mobile analyst with the Silicon Valley venture capital firm Andreessen Horowitz, published a provocative post last week about the death of the mobile Internet. He details the history of the mobile Web and posits that the mobile Internet is the Internet now. The desktop version of the Internet audience is smaller

The answer may surprise you. It takes time, resources and actual money. Why prepare a video for something that can be written about and released in

Several months or so ago, I raised the question of whether you and your agency should be podcasting. Incidentally, my post coincided with the launch of DigitalGov’s new podcast series.

In 1992, Congress passed Public Law No: 102-481, which proclaimed the first full week in October as National Customer Service Week.

Next month, Challenge.gov turns five. A technical platform, a listing of federal prize competitions, and consultation and support services for running impactful challenges all meld into the program, which brings the best ideas and talent together to solve mission-centric problems. To mark the milestone, the General Services Administration (GSA) will host a special event on