Blogs

Several months or so ago, I raised the question of whether you and your agency should be podcasting. Incidentally, my post coincided with the launch of DigitalGov’s new podcast series.

In 1992, Congress passed Public Law No: 102-481, which proclaimed the first full week in October as National Customer Service Week.

Next month, Challenge.gov turns five. A technical platform, a listing of federal prize competitions, and consultation and support services for running impactful challenges all meld into the program, which brings the best ideas and talent together to solve mission-centric problems. To mark the milestone, the General Services Administration (GSA) will host a special event on

A long time ago in a federal agency building far, far away on F Street… the Great Federal Mobile Product Hunt launched at the DigitalGov Citizen Services Summit in Washington, DC.

A Digital Analytics Program (DAP) user recently contacted me with an observation/problem: The data he had from his website’s independent Web-analytics account was much, much higher than the data he was receiving in the DAP user interface. Theoretically, both tools (in this case, two separate Google Analytics accounts), were trying to measure the same thing,

We are awash in data. Data in our personal lives gives us information on everything from our nightly sleeping patterns to how many of our friends shared our latest quip on social media. So too in our professional world, where we can see the most popular devices people use to navigate our websites and are told

Google has announced a second wave of Mobilegeddon search penalties for websites using mobile app install interstitials.

The Open Data Prioritization Toolkit is categorized into phases of understanding, evaluating, and opening datasets.

In the circle of Web content life, FAQ sections are an endangered species. We’ve previously discussed the relevance of FAQs: Should FAQs go extinct, or are they a useful tool in your content ecosystem? Kathryn Catania, Chief of the Plain Language and Content Division at the U.S. Citizenship and Immigration Services, encourages agencies to take

Whether it’s the 800-year-old legacy of the Magna Carta, the Bill of Rights of the United States Constitution or the more recent Charter of Fundamental Rights of the European Union, all of these documents are powerful

During a panel discussion at the second annual DigitalGov Citizen Services Summit, a group of self-proclaimed naysayers came together to dispel myths and share advice to help everyone work together.

Following the recent OMB memo that all publicly available federal websites and Web services must implement HTTPS by December 31, 2016, Web content managers across government are considering the SEO (search engine optimization) implications of the transition, among other details.

In January, 18F Consulting announced a new kind of process for vendors to compete for software acquisition contracts. The Agile Blanket Purchase Agreement (BPA) process would be open to existing vendors on Schedule 70, and require vendors to submit a working prototype based on a public dataset—and then show their work in a publicly available

On DigitalGov, we frequently talk about some of the most popular app experiences, and research almost always shows that mobile messaging and social apps are the most frequently used.

With 14 test cycles under our belt, the Federal CrowdSource Mobile Testing Program has heard one recurring theme from our testers—”there’s too much information!” While both desktop monitor and smartphone screen sizes are growing, there is still no comparison. At our desks, many of us are using a 24 inch (or even bigger) monitor. How big is your

In 2015, DigitalGov Search dramatically expanded support for languages on our search results page, expanding from just English and Spanish to support 68 different languages.

For the past several weeks, I have been writing about fairly cerebral and more technical aspects of content generation and language in general. This week, I felt it was time to get back to a more basic content concept: content optimization. Frequently when content optimization is discussed it is heavily focused on search engine optimization

How can government protect citizens while delivering the services they demand in the modern age? This was a theme of the panel discussion on privacy and identity management at the 2015 DigitalGov Citizen Services Summit.

We all know it is virtually impossible to prevent natural phenomena such as hurricanes, volcanic eruptions, floods, tornadoes, earthquakes, tsunamis etc., and we cannot easily avoid these inevitable geological and climatic incidences, as they are typically unpredictable and occur swiftly.

Customer experience is about making sure needs are met. It’s certainly not a new concept for business; every bookstore has a customer service section. Government agencies are slightly different though. Often people are driven to public services by need or regulation, not choice. Government traditionally didn’t need to court positive attention. The increasing prominence of