Blogs

Government teams are improving digital experiences every day. Gain insights from their stories, case studies, and innovations.

NCI QuitPal App

NCI QuitPal is a free smartphone app developed by the National Cancer Institute of the National Institutes of Health to support smokers working to become smoke-free. This interactive app, available on the iOS platform, was developed using proven quit

Mar 14, 2013

API Analytics

Similar to website analytics, API analytics focus on reliably reporting the metrics which are most useful to its stakeholders. There are a many ways of collecting, reporting, and consuming API analytics but all revolve around the industry–accepted norm that some form of analytics are crucial to any API program. The most basic metrics will track

Mar 12, 2013

API Design and Documentation

Design At their core, developers want APIs for very straightforward, pragmatic ends. You should always design your APIs and document them with the goal of making it easier for developers to use them. Doing so results in greater adoption and a healthier, more successful API. The least efficient way to support developers would be to

Mar 12, 2013

How to Make APIs—An Overview

After choosing a set of information or services to offer via API, some of your next steps are to plan and implement the API. You’ll still need to prepare documentation, tools, and other elements that make a complete package for the API, but at the center is the actual Web service itself. In many situations,

Mar 12, 2013

Resources and Tools for APIs

Hosted API Tools Labs.Data.gov is a repository of shared services to prototype and provide developer resources to government agencies. Each tool uses Web services and lightweight, open source code to provide powerful functionality. Agencies are encouraged to improve any project and submit pull requests in order to share the improvements with others. API Standards Template With the open

Mar 12, 2013

How to Get Started with APIs

Audit Research existing APIs Regardless of your agency’s level of progress in API production, your first step is to create a developer hub that links to any of your agency’s existing APIs. This can help identify current efforts and connect you with others in your agency already working on APIs. Follow up with a deeper

Mar 12, 2013

API Basics

Common Technical Choices Protocol API protocol is the set of rules that govern how an API functions. The protocol outlines the structure and definitions of the API. The two common forms are REST and SOAP. REST is the dominant choice for API protocol because it uses the http protocol that powers the Web. REST supports more

Mar 12, 2013

Benefits of APIs

Understanding the benefits of API production allows you to coordinate with system owners and other stakeholders to modernize the agency’s systems and unlock the sizable potential. Here are just some of these opportunities. Efficiency Providing API access allows for content to be created once and automatically published or made available to many channels. Your agency’s

Mar 12, 2013

GSA FAS QR Code

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by GSA. The General Services Administration’s Federal Acquisition Service Customer Accounts and Research (CAR) Office created a QR codes presentation for the 2011 GSA Expo to teach government attendees about the benefits of

Mar 07, 2013

USAID, HHS & DOL Mobile Gov App Challenge Winners

One way federal agencies create Mobile Gov products is through third party development. Some agencies use platforms like Challenge.gov to get the word out to developers and there have been 3 mobile app challenge awards so far this

Mar 07, 2013

USDA’s Amber Waves App

The U.S. Department of Agriculture’s (USDA) Economic Research Service (ERS) has developed a tablet app for their Amber Waves magazine which showcases

Feb 28, 2013

CDC’s Solve the Outbreak App

The Centers for Disease Control has launched a new table app Solve the Outbreak designed to teach users how CDC’s disease detectives save lives everyday. In this interactive, engaging app, you are a disease detective who gets to decide what to do when an outbreak

Feb 21, 2013

Contractor Vehicle Navigator – Usability Case Study

When users interact with a website to find information, it is important that we help them find their way by using plain language, clear terminology and visible help text. On December 7, 2012, the DigitalGov User Experience Program helped test the U.S. General Services Administration’s Contract Vehicle Navigator website. This Navigator site helps contracting officers find

Feb 19, 2013

Mobile Gov for Valentine’s Day!

Need a last minute Valentine’s Day gift idea? We’ve put together some last minute anytime, anywhere government Valentine’s ideas for your special

Feb 14, 2013

Pointe du Hoc Battle Site Mobile App

The Pointe du Hoc mobile app serves as a tour guide and learning tool for this World War II D-Day landing site in France. The American Battle Monuments Commission (ABMC) developed both Android

Jan 24, 2013

Commerce Departmental Library – Usability Case Study

A website with too much information on the homepage, or any page, will overwhelm users in less than a second. They will be unable to find a starting point to accomplish what they came there to do. If users are not able to locate the information they need and/or are unable to get past the

Jan 23, 2013

Mobile Gov Resources for 2013!

With mobile use growing exponentially and federal agencies implementing customer-facing mobile services for the Digital Government Strategy, we decided to put together a Mobile Gov resource “cheat sheet” with concepts and information we think will be helpful for agencies implementing Mobile Gov in 2013. Here’s what Mobile Gov implementers need to

Dec 21, 2012

Analytics, APIs and Open Content Resources

Agencies have been working away at building better digital services and here, at the Digital Services Innovation Center, we’ve been building resources to help. We have been focusing on three areas, 1. The Digital Analytics Program. We announced this program in early October to help agencies better measure performance and customer satisfaction

Dec 18, 2012

NORAD Tracks Santa App

Mobile Gov Experiences are agency stories about creating anytime, anywhere, any device government services and info. This entry is a story shared by NORAD. The NORAD Tracks Santa apps provide a countdown to Santa’s Christmas Eve flight, interactive games and live tracking of Santa’s progress on December 24th. Why

Dec 18, 2012