Digital.gov Guide
Capturing user needs to inform your design
Methods for learning more about your users so their needs can inform your designs.
Overview
Your users can provide critical input into your designs, helping to ensure that the application will meet their needs. Approaches covered here include:
User profiles
Methods to understand your users by developing profiles include:
- User archetypes
- Personas
- User stories
Journeys
Methods to map your users' and system's journeys to include:
- Journey maps
- Service blueprint
- Systems map
Mental models
Methods to explore how your users think about your design space include:
- Mental models
