Ryan Johnson is a content strategist at 18F. He has worked at the intersection of communications and technology for over a decade. Before joining 18F, Ryan worked for nonprofits, academia, local government, and the U.S. Department of the Interior. Ryan specializes in content strategy, content design, accessibility, and information architecture.
The GSA SmartPay program, the largest government charge card and commercial payment solutions program in the world, celebrated their 25th anniversary by launching three new websites with a user-centered, agile approach.