Phaedra Chrousos
Phaedra Chrousos is the Chief Customer Officer and Associate Administrator, in the Office of Citizen Services and Innovative Technologies at GSA. She is responsible for identifying, incubating, and ensuring the success of new offerings needed by federal agencies and for providing a comprehensive view of customer strategy for GSA as a whole. Prior to joining GSA, Phaedra was COO and co-founder of Daily Secret, a fast-growing digital media brand with a presence in 21 countries that recently raised its Series B financing. She also co-founded and led HealthLeap, a health 2.0 company that improves access to healthcare, which was sold to MDxMedical 10 months after launch. Phaedra also has several years of consulting experience, most notably at the Boston Consulting Group and at the World Bank. Phaedra holds a BA from Georgetown University, an MSC from The London School of Economics, and a MBA from Columbia University Business School. She’s received numerous awards, including being named an Endeavor Entrepreneur and one of Fortune’s ’40 under 40′ in Greece. Look for Phaedra at tech meet-ups around town, or at the local playground with her family.
Summary: Consumers empowered with their own data are in the driver’s seat to make informed choices. In the 21st century economy, Americans rely on online services to access personal bank accounts, pay bills, and shop online, so why don’t we have similar interactions with Federal government through easy-to-use, online tools? The answer is we can—and increasingly we are—as we continue to build a 21st century government.
Since first taking office, President Obama has been committed to building a more open and transparent government while, at the same time, protecting consumers and empowering them to make informed choices for themselves and their families.
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Our work at the General Services Administration encompass many of the pillars of Open Government, from giving a greater voice to citizens to through Public Participation innovations like Challenge.gov to making the DNA of all programs more accessible and usable through Open Data. We at GSA are proud to announce the agency’s commitment to the Third Open Government National Action Plan of the United States under the Open Government Partnership (OGP), announced this week at the OGP Summit in Mexico City, Mexico.
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The General Services Administration’s (GSA’s) focus on customer experience can be traced back to its inception on July 1, 1949, when President Truman created a new federal agency to manage and store government records, handle emergency preparedness, and stockpile strategic supplies for wartime. While our customer focus has stayed with us, GSA’s mission has morphed and expanded to include real estate, contracting, technology, and much more. With such a wide and varied portfolio, it’s often hard for customers to navigate all the programs and services we offer, so we’re making some changes to improve customer experience at GSA.
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