An official website of the United States government
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Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS A
) or https:// means you’ve safely connected to
the .gov website. Share sensitive information only on official,
Guidance on building better digital services in government
Leslie O’Flahavan is an online writing expert. Leslie specializes in helping organizations improve the quality of customer service responses. She helps employees improve the quality of the email, chat, and social media messages that they send to customers.