Photo:Fabiola Herrera

Fabiola Herrera

GSA |

Fabiola Herrera has 12+ years of experience writing, editing, translating and managing content online. She creates content in Spanish for USAGov en Español - for both the site and social media. She also analyzes data from the USAGov Contact Center. With this data, she develops monthly reports outlining trends and makes recommendations to improve the customer experience both on and offline.