Greater transparency is one of the goals of our Consumer Help Center, which for over a year now has been the FCC’s primary online destination for learning about consumer telecommunications issues, filing informal consumer complaints and finding out what other consumers are concerned about. In keeping with that commitment, we have made more and more consumer-complaint data publicly available through the Consumer Help Center – publishing weekly updates to a variety of charts, maps and spreadsheets.
David A. Bray
Like private sector organizations, U.S. public sector organizations have experienced shifts in how they use both the Internet and social media to interact with the public. The mid-1990s onwards saw an increase in the number of websites helping individual members of the public learn more about various public sector organizations and initiatives directly from the organizational source, instead of having to go in-person to a library or view microfiche.
In 1995, the World Wide Web, which had been fairly niche up until then, attracted mainstream attention. What followed were 20 years of business and social innovations in how we humans chose to use the web at work, school, at home, and with our friends. The web and its “Web 2.0” successor allowed us to access, provide, remix, and exchange information in ways previously limited by time and space.