If good content is essential to good user experience, as Tyrus Manuel proposes in his November 23, 2015, DigitalGov post, then plain language is also part of good user experience. Plain language helps the public do what they need to do—find forms, apply for benefits, look up information and more—when they use federal websites and other digital tools. All federal agencies are supposed to implement the Plain Writing Actplain-writing-act-of-2010/), the law that requires plain language when we communicate with the public.
Cynthia Baur, Ph.D., is the Senior Advisor for Health Literacy and Senior Official for the Plain Writing Act, U.S. Centers for Disease Control and Prevention.
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