Profile image forCoqui Aspiazu

Coqui Aspiazu

Coqui Aspiazu is the Product Manager for Sites at GSA's Office of Citizen Services and Innovative Technologies in the Technology Transformation Services (TTS). Sites is a shared service that allows agencies to focus on creating great content rather than on building systems to deliver that content. Prior to her work in the federal government, Coqui worked as a journalist, leading web, television and print media projects.

News and Events

State’s ShareAmerica Takes a Very Social Approach

Social media is front and center at, a U.S. Department of State site managed by the Bureau of International Information Programs, that describes itself as a “platform for sharing compelling stories and images that spark discussion and debate on important topics like democracy, freedom of expression, innovation, entrepreneurship, education, and the role of civil society.”
Jul 17, 2015

Sites Shares Its Path to Improve the Customer Experience

As the product manager of Sites, my job is to make sure that our service delivers what we offer: provide an easy, fast and cost‐effective solution for federal agencies that want to create a secure government website to reach the public. With 40 websites that are currently live or in active development, our program is
May 12, 2015

Lessons Learned from 4 Decades in Federal Contact Centers

For more than 40 years, Warren Snaider has been working at the General Services Administration providing government information to the public. A Senior Federal Information Specialist, Snaider has witnessed government contact centers evolve as technology has changed the way people communicate and access information. Snaider first joined the Federal Information Center in Sacramento in 1972.
Apr 28, 2015