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Guidance on building better digital services in government
Andres Quinones is a bilingual data analyst with many years of experience in optimization strategy, search and data analysis, and data storytelling. One of his key tasks in the team is to analyze all the data being collected from across different channels, including survey comments, and make recommendations to other teams in the organization.
In this workshop, we will show how USAGov en Español collects and analyzes data from across several social media channels and the USAGov Contact Center to design and improve content and outreach strategies.