Strategy
Equity, a Core Principle of Customer Experience
This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer experience.
Aaron Stienstra
GSA |Washington, DC
Aaron Stienstra is a Senior Design Strategist with the Office of Customer Experience at GSA. He is currently on an extended assignment with the Office of Management and Budget (OMB), where he’s a design lead with the federal customer experience team, and he supports the Equity Learning Community to implement the Biden Administration’s Equity Executive Order. Before joining GSA, Aaron was a Human Innovation Fellow and Designer with the Lab at the Office of Personnel Management (OPM), where he did extensive human-centered design work with the U.S. Department of Veterans Affairs.
News and Events
Customer Experience
A Guide For Agencies Building CX Capacity
GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.
