Photo:Aaron Stienstra

Aaron Stienstra

GSA | Washington, DC

Aaron Stienstra is a Senior Design Strategist with the Office of Customer Experience at GSA. He is currently on an extended assignment with the Office of Management and Budget (OMB), where he’s a design lead with the federal customer experience team, and he supports the Equity Learning Community to implement the Biden Administration’s Equity Executive Order. Before joining GSA, Aaron was a Human Innovation Fellow and Designer with the Lab at the Office of Personnel Management (OPM), where he did extensive human-centered design work with the U.S. Department of Veterans Affairs.

News and Events

Strategy

Equity, a Core Principle of Customer Experience

This case study describes how two civic designers at different agencies embed equity in civic design to transform federal customer experience.
May 23, 2022
Customer Experience

A Guide For Agencies Building CX Capacity

GSA’s customer experience team has released a federal buying guide to aid agencies with buying CX Services.
Apr 24, 2020