Photo:Victoria McFadden

Victoria McFadden

Victoria McFadden is a Product Manager with the GSA Service Delivery team. The GSA Service Delivery team pairs with GSA programs to help deliver digital services that are easy to use and maintain.

News and Events

5 Crucial Steps for Conducting an Effective Customer Interview

When focusing on customer experience, we all know that we need to truly understand our customer if we expect to provide them with an enjoyable experience. In an effort to do so, organizations often jump right to a survey to identify their customers’ needs and wants. While surveys are a great first step to understanding
May 26, 2015