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Victoria McFadden

Victoria McFadden is the Deputy Chief Customer Officer in the Office of Customer Experience at GSA.

News and Events

1 posts

5 Crucial Steps for Conducting an Effective Customer Interview

When focusing on customer experience, we all know that we need to truly understand our customer if we expect to provide them with an enjoyable experience. In an effort to do so, organizations often jump right to a survey to identify their customers’ needs and wants. While surveys are a great first step to understanding
May 26, 2015